FREQUENTLY ASKED QUESTIONS (FAQs) ON ONLINE RESCHEDULING

1. What is online rescheduling and how does it work?

Rescheduling is an offer to reduce your repayment amount by extending the financing tenure in case you face financial constraints.
Just follow the guidelines through our online portal.

2. What are the information required for online rescheduling?

The information needed are as follows:

1. Name;
2. Identification Number (NRIC);
3. Financing Balance, Profit rate, expiry /end date.

3. Is there a reference available to ensure my submission is according to the requirements?

You can proceed with your estimate figures and we will revert to you upon your submission.

4. Am I eligible to apply if I’m a bankrupt?

No, rescheduling is not applicable to a bankrupt, however you may contact us for an alternative solution at our Careline 03-20835000.

5. How long will MBSB Bank take to respond?

We will reply within 24 hours.

6. How do I receive the confirmation of my application status?

You may verify your status by calling our Careline at 03-20835000.

7. Will the online rescheduling be accessible via smartphones and all browsers?
(i.e. Google Chrome ; Mozilla firefox; )

Yes it is accessible via smartphones and other electronic devices.

8. Payment holiday is applicable in specific and exceptional circumstances, such as when customers are effected by natural disasters.

The following branches will be undergoing branch renovation from 14th October 2019 until 25th November 2019:

IPOH

Adress	Tel. No.
No. 45, Persiaran Greenhill, 30450 Ipoh, Perak.	05-2545659

MELAKA

Adress	Tel. No.
No. 203 & 204, Jalan Melaka Raya 1, Taman Melaka Raya, 75000 Melaka.	06-2828255

KUANTAN

Adress	Tel. No.
No. A157 & A159, Sri Dagangan, Jalan Tun Ismail, 25000 Kuantan, Pahang.	09-5157677

KOTA KINABALU

Adress	Tel. No.
Lot 11 & 12, Ground Floor, Block C, Lintasjaya Uptownship, 88300 Kota Kinabalu, Sabah.	088-722500

KUCHING

Adress	Tel. No.
Tingkat Bawah & Satu, Bangunan Tunku Muhammad Al-Idrus, 439, Jalan Kulas Utara 1, 93400 Kuching, Sarawak.	082-248240

Dear Valued Customer,

NOTIFICATION - CLOSURE OF SHAH ALAM BRANCH

We refer to the above matter and we would like to inform you that the Shah Alam branch located at Jalan Plumbum R7/R, Seksyen 7 will officially cease operations on 25th October 2019.

A new branch will be opening in Shah Alam on 28th October 2019. All existing branch operations and customer accounts will be moved to the following address:

Lot R-01-01 & R-01-02.
Emira D’Kayangan,
40100 Shah Alam,
Selangor

For your convenience, your banking accounts and facilities (including your account numbers) with the Bank will remain unchanged, with no action required by you. You may perform general transactions i.e. deposit placements and withdrawals at any MBSB Bank Branch. However, closing of accounts and upliftment of Term Deposit-i can only be performed at our new Shah Alam Branch.

If you have any queries regarding the above, please call our 24 hours Customer Service at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Yours faithfully,

MBSB Bank Berhad (716122-P)

ANNOUNCEMENT

New Branch Opening in Shah Alam

Please be informed that MBSB Bank will open a new branch in Shah Alam on 20-8-2019 at the following premises:

Address	:	Lot R-01-01 & R-01-02 Emira D’Kayangan, Seksyen 13 40100 Shah Alam, Selangor
Telephone Number	:	03-55231381
Fax Number	:	03-55231392
Business hours	:	Monday – Thursday	9.00am - 4.30 pm
		Friday	9.00am - 12.30pm 2.30pm - 4.00pm
Branch Manager	:	Mohd Munif Bin Yahaya

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

ANNOUNCEMENT

Relocation of Kuala Terengganu Branch

Please be informed that effective 18-8-2019, MBSB Bank’s Kuala Terengganu Branch at No 1A, Jalan Air Jernih, 20300 Kuala Terengganu, Terengganu will be relocated to the following premises:

Address	:	104-A, 104-B Tingkat Bawah dan Tingkat 1 Jalan Sultan Ismail 20200 Kuala Terengganu
Telephone no./Fax no.	:	09-6227844
Business hours	:	Sunday - Wednesday	9.00am - 4.30 pm
		Thursday	9.00am - 4.00 pm
Branch Manager (Relief)	:	Mohd Khairol Bin Yaacob

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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Relocation of Alor Setar Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Alor Setar Branch at 1578, Jalan Kota, 05000 Alor Setar, Kedah will be relocated to the following premises:

Address	:	No. 165 & 166 Kompleks Perniagaan Sultan Abdul Halim Fasa 2 11, Susur Sultan Abdul Hamid 05050 Alor Setar Kedah
Telephone no./Fax no.	:	04-7314655
Business hours	:	Monday - Thursday	9.00am - 4.30 pm
		Friday	9.00am - 12.30 pm 2.30pm - 4.00 pm
Branch Manager	:	Sharin Bin Khalid

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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Relocation of Johor Bahru Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Johor Bahru Branch at 1st & 2nd Floor, Bangunan KWSP, Jalan Dato’ Dalam, 80000 Johor Bahru, Johor will be relocated to the following premises:

Address	:	D-1-5, D-2-5, D-3-5 & D-4-5 Pusat Komersial Bayu Tasek Persiaran Southkey 1 Kota Southkey 80150 Johor Bahru Johor
Telephone no./Fax no.	:	07-3364707
Business hours	:	Monday - Thursday	9.00am - 4.30 pm
		Friday	9.00am - 12.30 pm 2.30pm - 4.00 pm
Assistant Branch Manager (Relief)	:	Mohd Nadhir Bin Mohd Nasir

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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Relocation of Seremban Branch

Please be informed that effective 19-08-2019, MBSB Bank’s Seremban Branch at S-1, Kompleks Negeri, Jalan Dato’ Bandar Tunggal, 70000, Seremban, Negeri Sembilan will be relocated to the following premises:

Address	:	Lot 11-G & Lot 12-G 11-1 & 12-1 Seremban City Centre, Jalan Pasar 70000 Seremban Negeri Sembilan
Telephone no./Fax no.	:	06-7638455
Business hours	:	Monday - Thursday	9.00am - 4.30 pm
		Friday	9.00am - 12.30 pm 2.30pm - 4.00 pm
Branch Manager (Relief)	:	Ng Heong Moy (Felicia)

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.