MBSB Bank
Whistleblowing Policy

MBSB Bank (hereinafter referred to as the “Bank”) is committed to ensure its business and operations are conducted with the highest standard of professionalism and ethics. Hence, as part of good corporate culture, the Bank has put in place the Whistleblowing Policy to provide a platform for all individuals to disclose any improper conduct in confidence and without the risk of reprisal.

Who can raise concerns?

  • Director or Members of Shariah Advisory Committee (SAC) or Employee or Trainee of the Bank.
  • External party that has knowledge of an improper conduct committed by a director or an employee or a trainee, including associates providing a business service to the Bank, i.e. contractors and consultants

In order for Bank to protect the Whistleblower and to prevent false and malicious reporting, poison letters and abuse of the reporting channel, all Whistleblowers are encourage to reveal their identity and provide contact information in their report. All reports and information provided will be treated strictly confidential and on a “need to know” basis to facilitate investigations and/or take appropriate actions following such investigations.

Please raise your concern with us if you have reasonable grounds that the information and allegations are true. In addition, you must also ensure that the disclosure is made in good faith and not for personal gain or motivated by ill intention.

Types of concerns to be raised
This policy is designed to facilitate employees and members of the public to disclose any improper conduct (misconduct or criminal offence) through internal channel. Such misconduct or criminal offences include the following:

  • Fraud;
  • Bribery and Corruption;
  • Conflict of Interest;
  • Theft or Embezzlement;
  • Misuse of Bank’s Property;
  • Breach of Civil and/or Criminal Law;
  • Breach of Bank's Policies and/or Procedures;
  • Bullying, Harassment or Sexual Harassment.

The above list is non-exhaustive and includes any act or omissions, which if proven, will constitute an act of misconduct under MBSB Bank’s Code of Conduct or any criminal offence under relevant legislations in force.

Reporting channels

  • Online Whistleblowing Form – Click here to submit the report electronically. The report will be sent to the Bank’s designated person (See Report Escalation Matrix).
  • Manual Whistleblowing Form – Click here to download. Whistleblower to fill up the form and submit via e-mail or mail it to the Bank’s designated person (See Report Escalation Matrix). In the event you choose to submit the report via mail, kindly ensure such submission must be in sealed and affix with “Strictly Confidential and to be opened by the Designated Person only” to the following address:

MBSB Bank Berhad,
Level 25, Menara MBSB Bank, PJ Sentral
Lot 12, Persiaran Barat, Seksyen 52,
46200 Petaling Jaya, Selangor.

Report Escalation Matrix

No. Complaint Against Designated Person Email Address
1. Chairman of BAC Chairman of the Board whistleblowing2@mbsbbank.com
2.
  1. Chairman of the Board;
  2. Members of the Board of MBSB Bank (other than Chairman of BAC);
  3. Members of Shariah Advisory Committee (SAC);
  4. Chief Executive Officer (CEO);
  5. Employee; or
  6. Trainee
 Chairman of BAC whistleblowing1@mbsbbank.com
3. Chairman of the Board & Chairman of the BAC Senior Independent Non –Executive Director (SINED) whistleblowing4@mbsbbank.com

Whistleblower’s Protection

You will be protected against victimization or other adverse treatment provided that the whistle blowing is done in good faith (even in cases where you are genuinely mistaken in the concerns you had raised) and to the extent permitted by law.

Exception to the Protection

  1. This Policy does not protect the Whistleblower from disciplinary action to be taken against him/her if it is found that the Whistleblower is fully aware that the reporting on fraud, misconduct behaviour or violations of the MBSB’s Bank policies and procedures is done with mala fide or bad intention. Potential whistleblowers are reminded that there may be instances wherein their protection would be revoked or excluded. The whistleblower protection does not extend to the following disclosures and will be revoked by the MBSB Bank pursuant to Section 11 of the Whistleblower Protection Act 2010, based on its investigation or in the course of its investigation that:
    1. Where the disclosures of improper conduct which are –
      •  frivolous or vexatious;
      •  principally questioning the merits of government policy, including policy of a public body;
      • known to the whistleblower to be false or untrue; or
      • made solely or substantially to avoid dismissal or other disciplinary action;
    2. Where the whistleblower has participated in the improper conduct so disclosed; or,
    3. Where the whistleblower commits an offence under the Whistleblower Protection Act 2010.
  2. Appropriate disciplinary action shall be taken against the Whistleblower accordingly.

Whistleblowing Form