Contact Us
Head Office Address
Menara MBSB Bank,
PJ Sentral, Lot 12,
Persiaran Barat, Seksyen 52,
46200 Petaling Jaya
Selangor.
Customer Service Centre Hotline: +603 - 2096 3000
(Malaysia & Overseas)
- General (Consumer Product) Enquiries: 9:00 am - 6:00 pm (Monday - Thursday) & 9:00 am - 5:00 pm (Friday)
- Cash Recycling Machine (CRM) Enquiries: 6:00 am - 12:00 midnight (Daily including Public Holiday)
- M Journey Online Banking (Individual) Enquiries: 24 hours (Daily including Public Holiday)
- Debit Card-i (Local & Overseas): 24 hours (Daily including Public Holiday)
- Enquiry email: enquiry@mbsbbank.com
- Complaint email: complaint@mbsbbank.com
- Fax: 03-2096 3292
Fraud / Report Lost or Stolen Debit Card Hotline: +603 - 2083 7900
24 hours ( Daily including Public Holiday)
- National Scam Response Centre Hotline: 997 (8.00 am - 8.00 pm daily)
If related to Fraud, please ensure the following information is shared with us during the call- Full Name
- MyKad Number or Passport Number
- Date of the transactions
- Amount
- Reason why it is a disputed transaction
- You need to lodge a Police Report and share the completed report through enquiry@mbsbbank.com
M JOURNEY Corporate Call Centre
Operating Hour :
9.00 am - 6.00 pm (Monday - Thursday)
9.00 am - 5.00 pm (Friday)
Telephone No.: 03-2083 7200
Email: corporate.enquiry@mbsbbank.com
Consumer Collection Department Hotline: 03-2083 5000
Arrears, Payment Related (SMS or Notices):
9.00 am - 6.00 pm (Monday to Thursday)
9.00 am - 5.00 pm (Friday)
Banking Hours
All States (except for Kelantan, Kuala Terengganu & Kemaman)
Location | Business Hour |
---|---|
Monday - Thursday | 9.00 a.m - 4.30 p.m |
Friday | 9.00 a.m - 12.30 p.m 2.30 p.m - 4.00 p.m |
Kelantan, Kuala Terengganu & Kemaman
Location | Business Hour |
---|---|
Sunday - Wednesday | 9.00 a.m - 4.30 p.m |
Thursday | 9.00 a.m - 4.00 p.m |
Sabah & Sarawak
Location | Business Hour |
---|---|
Monday - Thursday | 9.00 a.m - 4.30 p.m |
Friday | 9.00 a.m - 11.45 a.m 1.45 p.m - 4.00 p.m |
Complaint & Feedback
At MBSB Bank, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards. You may give your feedback through any of the following channels;
- MBSB Bank Branch. (Please refer to Find a Branch for locations of our branches)
- Fill in our online feedback form on this page
- Email to complaint@mbsbbank.com
- MBSB Bank Customer Service Centre : 03-2096 3000
- Fax : 03-2096 3292
- Write to:
Head, Customer Experience Management Department
MBSB Bank Berhad
10th Floor, Menara MBSB Bank,
PJ Sentral, Lot 12,
Persiaran Barat, Seksyen 52,
46200 Petaling Jaya,
Selangor.
Complaint Handling Process Flow
Please refer to BNM, Ombudsman for Financial Services (OFS) and Securities Industry Dispute Resolution Center (SIDREC) as an alternate dispute resolution avenues as follows:
BNMLINK
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 1092250929 Kuala Lumpur
Tel:1-300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday except public holiday)
Web Form: telelink.bnm.gov.my
Ombudsman for Financial Services (OFS)
Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur
Tel : 603-2272 2811 Fax : 603-2272 1577
Email : enquiry@ofs.org.my
Website: http://www.ofs.org.my
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur