Contact Us

Head Office Address

Menara MBSB Bank,
PJ Sentral, Lot 12, 
Persiaran Barat, Seksyen 52,
46200 Petaling Jaya 
Selangor.

Customer Service Centre Hotline: +603 - 2096 3000
(Malaysia & Overseas)

  • General (Consumer Product) Enquiries: 9:00 am – 6:00 pm (Monday – Thursday) & 9:00 am – 5:00 pm (Friday)
  • Arrears, Payment Related (SMS or Notices)
  • Cash Recycling Machine (CRM) Enquiries: 6:00 am – 12:00 midnight (Daily including Public Holiday)
  • M Journey Online Banking (Individual) Enquiries: 24 hours (Daily including Public Holiday)
  • Debit Card-i (Local & Overseas): 24 hours (Daily including Public Holiday)
  • Enquiry email: enquiry@mbsbbank.com
  • Complaint email: complaint@mbsbbank.com
  • Fax: 03-2096 3292

Fraud / Report Lost or Stolen Debit Card Hotline: +603 - 2083 7900
24 hours ( Daily including Public Holiday)

  • National Scam Response Centre Hotline: 997 (24 Hours)
    If related to Fraud, please ensure the following information is shared with us during the call
    • Full Name
    • MyKad Number or Passport Number
    • Affected account number
    • Date of the transactions
    • Amount
    • Reason why it is a disputed transaction
    • You need to lodge a Police Report and share the completed report through enquiry@mbsbbank.com

M JOURNEY Corporate Call Centre

Operating Hour :

9.00 am - 6.00 pm (Monday - Thursday)
9.00 am - 5.00 pm (Friday)

Telephone No.: 03-2083 7200

Email: corporate.enquiry@mbsbbank.com

Banking Hours

All States (except for Kelantan, Kuala Terengganu & Kemaman)

Location Business Hour
Monday - Thursday 9.00 a.m - 4.30 p.m
Friday 9.00 a.m - 12.30 p.m
2.30 p.m - 4.00 p.m

 

Kelantan, Kuala Terengganu & Kemaman

Location Business Hour
Sunday - Wednesday 9.00 a.m - 4.30 p.m
Thursday 9.00 a.m - 4.00 p.m

 

Sabah & Sarawak

Location Business Hour
Monday - Thursday 9.00 a.m - 4.30 p.m
Friday 9.00 a.m - 11.45 a.m
1.45 p.m - 4.00 p.m

Complaint & Feedback

At MBSB Bank, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards. You may give your feedback through any of the following channels;

  • MBSB Bank Branch. (Please refer to Find a Branch for locations of our branches)
  • Fill in our online feedback form on this page
  • Email to complaint@mbsbbank.com
  • MBSB Bank Customer Service Centre : 03-2096 3000
  • Fax : 03-2096 3292
  • Write to:
    Head, Customer Service Centre Department
    MBSB Bank Berhad
    Level 7, Wisma MBSB,
    48, Jalan Dungun, Damansara Heights,
    50490 Kuala Lumpur.

What if you are still dissatisfied with our response?

We are committed to handling every complaint fairly, objectively, and within a reasonable timeframe, in accordance with our Complaint Handling Process guidelines. If you are not satisfied with the outcome of your complaint or the manner in which it was handled, you may refer your complaint to the respective parties to review your case

Complaint Handling Process Flow

Bank Negara Malaysia (BNM) / BNMLINK

BNMLINK has been set up as a complaint resolution arm of BNM. You may contact BNMLINK for redress of your complaint if our resolution is not up to your satisfaction.

Contact details:
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Receive visitors by appointment only. The public may request for an appointment through eLINK Form or by telephone.)
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato' Onn,
50480 Kuala Lumpur

BNMLINK Contact Centre.
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (Overseas: 603-2174-1717)
Fax: 603-2174-1515
Web form:https://bnmlink.bnm.gov.my
Website:www.bnm.gov.my

Or

Financial Markets Ombudsman Service(FMOS)

The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS offers an independent, fair and free dispute resolution service for consumers and investors who are unable to resolve their complaints with financial service providers or capital market intermediaries

For more information on or about FMOS please visit:www.fmos.org.my

Contact details:
Financial Markets Ombudsman Service
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel : +603-2272 2811