Contact Us
Head Office Address
Menara MBSB Bank,
PJ Sentral, Lot 12,
Persiaran Barat, Seksyen 52,
46200 Petaling Jaya
Selangor.
Customer Service Centre Hotline: 03-2096 3000
- General Enquiries : 9.00am – 6.00pm (Monday – Friday)
- M JOURNEY Online Banking (Individual) Enquiries: 24 hours (Daily including Public Holiday)
- Cash Recycling Machine (CRM) Enquiries : 6.00am – 12.00 midnight (Daily including Public Holiday)
- Report Lost or Stolen Debit Card – 24 hours (including Public Holiday)
Fraud Hotline: 03-20837900 (24 Hours)
Fax: 03-2096 3292
Enquiry email : enquiry@mbsbbank.com
Complaint email : complaint@mbsbbank.com
M JOURNEY Corporate Call Centre
Operating Hour :
9.00 am - 6.00 pm (Monday - Thursday)
9.00 am - 5.00 pm (Friday)
Telephone No.: 03-2083 7200
Email: corporate.enquiry@mbsbbank.com
Banking Hours
All States (except for Kuala Terengganu & Kemaman)
| Location | Business Hour |
|---|---|
| Monday - Thursday | 9.00 a.m - 4.30 p.m |
| Friday | 9.00 a.m - 12.30 p.m 2.30 p.m - 4.00 p.m |
Kuala Terengganu & Kemaman
| Location | Business Hour |
|---|---|
| Sunday - Wednesday | 9.00 a.m - 4.30 p.m |
| Thursday | 9.00 a.m - 4.00 p.m |
Sabah & Sarawak
| Location | Business Hour |
|---|---|
| Monday - Thursday | 9.00 a.m - 4.30 p.m |
| Friday | 9.00 a.m - 11.45 a.m 1.45 p.m - 4.00 p.m |
Complaint & Feedback
At MBSB Bank, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards. You may give your feedback through any of the following channels;
- MBSB Bank Branch. (Please refer to Find a Branch for locations of our branches)
- Fill in our online feedback form on this page
- Email to complaint@mbsbbank.com
- MBSB Bank Customer Service Centre : 03-2096 3000
- Fax : 03-2096 3292
- Write to:
Head, Customer Experience Management Department
MBSB Bank Berhad
10th Floor, Menara MBSB Bank,
PJ Sentral, Lot 12,
Persiaran Barat, Seksyen 52,
46200 Petaling Jaya,
Selangor.
Complaint Handling Process Flow
Please refer to BNM, Ombudsman for Financial Services (OFS) and Securities Industry Dispute Resolution Center (SIDREC) as an alternate dispute resolution avenues as follows:
BNMLINK
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 1092250929 Kuala Lumpur
Tel:1-300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday except public holiday)
Web Form: telelink.bnm.gov.my
Ombudsman for Financial Services (OFS)
Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur
Tel : 603-2272 2811 Fax : 603-2272 1577
Email : enquiry@ofs.org.my
Website: http://www.ofs.org.my
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur