MBSB Bank Whistleblowing Policy

MBSB Bank (hereinafter referred to as the “Bank”) is committed to ensure its business and operations are conducted with the highest standard of professionalism and ethics. Hence, as part of good corporate culture, the Bank has put in place the Whistleblowing Policy to provide a platform for all individuals to disclose any improper conduct in confidence and without the risk of reprisal.

  • Who can raise concerns?
    • Any employee of MBSB Bank.
    • Any individual providing services to, or having a business relationship with the Bank

In order for Bank to protect the Whistleblower and to prevent false and malicious reporting, poison letters and abuse of the reporting channel, all Whistleblowers are required to reveal their identity and provide contact information in their report. All reports and information provided will be treated strictly confidential and on a “need to know” basis to facilitate investigations and/or take appropriate actions following such investigations.

Please raise your concern with us if you have reasonable grounds that the information and allegations are true. In addition, you must also ensure that the disclosure is made in good faith and not for personal gain or motivated by ill intention.

  • Types of concerns to be raised
    • On any improper conduct or wrongful act that may adversely impact the Bank
    • On any criminal offences, including fraud, corruption, bribery and blackmail
    • On any failure to comply with legal or regulatory obligations

Reporting channels

Submit a completed Whistleblowing Form via any of the following dedicated channels:

Complaints against Address complaints to Contact Channels
  1. Chairman of MBSB Bank
  2. Members of the Board of MBSB Bank (other than Chairman BAC)
  3. PCEO
  4. Employees
Chairman of MBSB Bank BAC
  1. Via email at:
    whistleblowing1@mbsbbank.com
  2. Or alternatively, write to:
    Chairman of Board Audit Committee, MBSB Bank
    Wisma MBSB
    48, Jalan Dungun,
    Damansara Heights,
    50490 Kuala Lumpur.
  1. Chairman of MBSB Bank BAC
Chairman MBSB Bank
  1. Via email at:
    whistleblowing2@mbsbbank.com
  2. Or alternatively, write to:
    Chairman of Board of Directors, MBSB Bank
    Wisma MBSB
    48, Jalan Dungun,
    Damansara Heights,
    50490 Kuala Lumpur.

The Bank will not entertain any anonymous and/or unsigned disclosures reported. Only complaints using the MBSB Bank’s Whistleblowing Form shall be entertained. Please download the Whistleblowing Form here

Action that can be taken against Whistleblower

You will be protected against victimization or other adverse treatment provided that the whistle blowing is done in good faith (even in cases where you are genuinely mistaken in the concerns you had raised) and to the extent permitted by law.