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FREQUENTLY ASKED QUESTIONS (FAQs) ON ONLINE RESCHEDULING

1. What is online rescheduling and how does it work?

Rescheduling is an offer to reduce your repayment amount by extending the financing tenure in case you face financial constraints.
Just follow the guidelines through our online portal.

2. What are the information required for online rescheduling?

The information needed are as follows:

  1. Name;
  2. Identification Number (NRIC);
  3. Financing Balance, Profit rate, expiry /end date.

3. Is there a reference available to ensure my submission is according to the requirements?

You can proceed with your estimate figures and we will revert to you upon your submission.

4. Am I eligible to apply if I’m a bankrupt?

No, rescheduling is not applicable to a bankrupt, however you may contact us for an alternative solution at our Careline 03-20835000.

5. How long will MBSB Bank take to respond?

We will reply within 24 hours.

6. How do I receive the confirmation of my application status?

You may verify your status by calling our Careline at 03-20835000.

7. Will the online rescheduling be accessible via smartphones and all browsers?
(i.e. Google Chrome ; Mozilla firefox; )

Yes it is accessible via smartphones and other electronic devices.

8. Payment holiday is applicable in specific and exceptional circumstances, such as when customers are effected by natural disasters.

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ANNOUNCEMENT

New Branch Opening in Shah Alam

Please be informed that MBSB Bank will open a new branch in Shah Alam on 20-8-2019 at the following premises:

Address : Lot R-01-01 & R-01-02
Emira D’Kayangan, Seksyen 13
40100 Shah Alam, Selangor
Telephone Number : 03-55231381
Fax Number : 03-55231392
Business hours : Monday – Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30pm
2.30pm - 4.00pm
Branch Manager : Mohd Munif Bin Yahaya

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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ANNOUNCEMENT

Relocation of Kuala Terengganu Branch

Please be informed that effective 18-8-2019, MBSB Bank’s Kuala Terengganu Branch at No 1A, Jalan Air Jernih, 20300 Kuala Terengganu, Terengganu will be relocated to the following premises:

Address : 104-A, 104-B
Tingkat Bawah dan Tingkat 1
Jalan Sultan Ismail
20200 Kuala Terengganu
Telephone no./Fax no. : 09-6227844
Business hours : Sunday - Wednesday 9.00am - 4.30 pm
Thursday 9.00am - 4.00 pm
Branch Manager (Relief) : Mohd Khairol Bin Yaacob

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Alor Setar Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Alor Setar Branch at 1578, Jalan Kota, 05000 Alor Setar, Kedah will be relocated to the following premises:

Address : No. 165 & 166
Kompleks Perniagaan Sultan Abdul Halim Fasa 2
11, Susur Sultan Abdul Hamid
05050 Alor Setar
Kedah
Telephone no./Fax no. : 04-7314655
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Branch Manager : Sharin Bin Khalid

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Johor Bahru Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Johor Bahru Branch at 1st & 2nd Floor, Bangunan KWSP, Jalan Dato’ Dalam, 80000 Johor Bahru, Johor will be relocated to the following premises:

Address : D-1-5, D-2-5, D-3-5 & D-4-5
Pusat Komersial Bayu Tasek
Persiaran Southkey 1
Kota Southkey
80150 Johor Bahru
Johor
Telephone no./Fax no. : 07-3364707
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Assistant Branch Manager (Relief) : Mohd Nadhir Bin Mohd Nasir

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Seremban Branch

Please be informed that effective 19-08-2019, MBSB Bank’s Seremban Branch at S-1, Kompleks Negeri, Jalan Dato’ Bandar Tunggal, 70000, Seremban, Negeri Sembilan will be relocated to the following premises:

Address : Lot 11-G & Lot 12-G
11-1 & 12-1
Seremban City Centre, Jalan Pasar
70000 Seremban
Negeri Sembilan
Telephone no./Fax no. : 06-7638455
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Branch Manager (Relief) : Ng Heong Moy (Felicia)

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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The following branches will be undergoing branch renovation from 14th October 2019 until 25th November 2019:

IPOH

Adress Tel. No.
No. 45, Persiaran Greenhill,
30450 Ipoh,
Perak.		 05-2545659

MELAKA

Adress Tel. No.
No. 203 & 204,
Jalan Melaka Raya 1,
Taman Melaka Raya,
75000 Melaka.		 06-2828255

KUANTAN

Adress Tel. No.
No. A157 & A159, Sri Dagangan,
Jalan Tun Ismail,
25000 Kuantan, Pahang.		 09-5157677

KOTA KINABALU

Adress Tel. No.
Lot 11 & 12, Ground Floor,
Block C, Lintasjaya Uptownship,
88300 Kota Kinabalu, Sabah.		 088-722500

KUCHING

Adress Tel. No.
Tingkat Bawah & Satu,
Bangunan Tunku Muhammad Al-Idrus,
439, Jalan Kulas Utara 1,
93400 Kuching, Sarawak.		 082-248240
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Dear Valued Customer,

NOTIFICATION - CLOSURE OF SHAH ALAM BRANCH

We refer to the above matter and we would like to inform you that the Shah Alam branch located at Jalan Plumbum R7/R, Seksyen 7 will officially cease operations on 25th October 2019.

A new branch will be opening in Shah Alam on 28th October 2019. All existing branch operations and customer accounts will be moved to the following address:

Lot R-01-01 & R-01-02.
Emira D’Kayangan,
40100 Shah Alam,
Selangor

For your convenience, your banking accounts and facilities (including your account numbers) with the Bank will remain unchanged, with no action required by you. You may perform general transactions i.e. deposit placements and withdrawals at any MBSB Bank Branch. However, closing of accounts and upliftment of Term Deposit-i can only be performed at our new Shah Alam Branch.

If you have any queries regarding the above, please call our 24 hours Customer Service at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Yours faithfully,

MBSB Bank Berhad (716122-P)

Visa Debit Card-i

Features and Benefits

Quick and Convenient
  • One card with dual functions, it’s an ATM and Payment card.
  • Enjoy the convenience of paying directly from your account.
  • Cash withdrawal at any VISA Plus and MEPS ATM network worldwide.

Contactless Transaction
  • Simple and fast payment by just tapping your MBSB Bank Visa Debit Card-i on Contactless reader machine.
  • Maximum of RM250 per transaction, cumulative total of RM750 per day and 3 consecutive transactions per day.

Purchase (Point-Of-Sales transaction)
  • You can shop using your MBSB Bank Visa Debit Card-i at any outlet that accepts MyDebit or VISA nationwide/worldwide.
  • Pay with your MBSB Bank Visa Debit Card-i and the amount spent will be deducted from your linked Savings / Current Account-i.
  • Sign on the transaction slip / key in your PIN for verification.

Card-Not-Present Transaction
  • CNP transactions include online transactions, mail order and telephone order transactions.
  • Call our Call Centre at +603-20963000 for one time activation. Alternatively you may also activate your card at any nearest MBSB Bank branch.

Overseas Transaction
  • Call our Call Centre at +603-20963000 for Overseas Purchase & Cash Withdrawal activation. Alternatively you may also activate your card at any nearest MBSB Bank branch.


Security and Fraud Transaction
  • Receive instant SMS alerts on your MBSB Bank Visa Debit Card-i transactions to help you monitor your account activity and safeguard yourself against unauthorized transactions.
  • These SMS alerts are sent at no extra cost to you.

Eligibility

Who Can Apply

MBSB Bank Savings / Current Account-i accountholders aged 18 years and above.

  • Individual
  • Joint account with signing condition “Either One to sign”.
  • Sole Proprietor
How to Apply
  • Just walk in to any nearest MBSB Bank Branch to open any of our Savings / Current Account-i and you will be issued with the MBSB Bank Visa Debit Card-i instantly
  • For existing account holders walk in to any nearest MBSB Bank Branch and bring along your card and identification document.
Documents Required
  • MyKad / Army / Navy / Police Identification document.
  • Valid passport (only for non-Malaysians)

Fees and Charges

Type of Charges Charge
Annual fee
  • First year
  • Subsequent year
  
  • FREE
  • RM8
    (For Debit Card tied to Basic Savings Account-i or Basic Current Account-i, Card Annual Fee is waived)
Card Replacement Fee due to
  • Lost / Stolen / Damaged / Forgotten pin
  • Faulty chip / Renewal of Card
  • Fraud transaction or card information compromised
  • RM12
  • FREE
  • FREE
Sales Draft Retrieval Fee
  • RM10.00 per copy
Overseas Transaction Conversion Fee
  • Where the customer uses the Card outside Malaysia, the transaction incurred will be converted to Ringgit Malaysia where the exchange rate is determined by VISA International at the date it is processed by VISA International plus 1% foreign exchange spread (previously known as administration cost).
Withdrawal Fee
  • Via MBSB Bank ATM




  • MEPS ATM Network in Malaysia
  • MEPS Foreign Islamic Bank
    (i.e. Kuwait Finance House, Al Rajhi Bank)
  • MEPS Local Incorporated Foreign Bank (LIFB)
  • VISA Plus network
  • ATM Regional Link
    • NETS ATM @ Singapore
    • ARTA JASA / RINTIS ATM @ Indonesia
    • ITMX ATM @ Thailand
    • KFTC ATM @ Korea
    • BNET ATM @ Vietnam

    • FREE
      (Exception for Basic Current Account-i Non Fee whereby the withdrawal fees are free for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.)
    • RM1.00 per withdrawal
    • RM2.00 per withdrawal

  • RM4.00 per withdrawal
  • RM12.00 per withdrawal
  • RM10.00 per withdrawal
Balance Enquiry Fee
  • Via MBSB Bank ATM
  • Via Others bank
  
  • FREE
  • FREE
Interbank GIRO (IBG)
  • RM0.30 per transaction
Instant Transfer (IBFT)
  • If Transaction amount
    • Less or equal RM5000
    • More than RM5000


  • FREE
  • RM0.50 per transaction
Statement Request
  • Individual and SME
  • Non SME
  
  • RM10.00 per request
    (regardless of no pages)
  • RM20.00 per request
    (Maximum 10 pages, subsequent page charge is at RM1.00 per page)

Other Information

Product Disclosure Sheet
Frequently Asked Questions (FAQ)
Terms and Conditions
Brochure
Visa Debit Card-i Application / Maintenance Form
Cardmember Dispute Form

Consumer Banking

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