Self Service Banking

Self Service Banking is available at our branches for the convenience of our valued customers.

The Self Service Banking is equipped with Cash Recycling Machine (CRM) that has the combined functions of an Automated Teller Machine (ATM) and Cash Deposit Machine (CDM). This allows customers to perform a wide range of transactions, for instance, balance inquiries, withdrawals, deposits, financing payments, bill payments and fund transfers.

We are the FIRST Bank (Islamic Bank) in Malaysia to provide the latest swipe technology for our CRM. Our goal is to provide an interactive and efficient user experience where transactions can be done in a simple and personalized way.

Locate Us

Our Self Service Banking is accessible from 6.00am to 12.00am daily at the following branches:

Central Region	Kuala Lumpur	WISMA MBSB, 48, Jalan Dungun Damansara Heights, 50490 Kuala Lumpur.
	Kuala Lumpur	Ground Floor, Podium Block, Kenanga International, Jalan Sultan Ismail, 50250 Kuala Lumpur.
	Bangi	No. 49, Jalan Medan Pusat 2D, Seksyen 9, 43650 Bandar Baru Bangi, Selangor.
	Shah Alam	Emira D'Kayangan, Seksyen 13, 40100 Shah Alam, Selangor.
Northern Region	Pulau Pinang	No W-00 Ground Floor, Wisma Penang Garden, No 42, Jalan Sultan Ahmad Shah, 10050 Pulau Pinang.
	Alor Setar	NO. 165 & 166, Kompleks Perniagaan Sultan Abdul Halim Fasa 2, 11, Susur Sultan Abdul Hamid, 05050 Alor Setar, Kedah.
	Ipoh	No. 45, Persiaran Greenhill, 30450 Ipoh, Perak.
Southern Region	Johor Bahru	No. 65 & 65A, Jalan Molek 2/4, Taman Molek, 81100 Johor Bahru, Johor.
	Johor Bahru	D-1-5, D-2-5, D-3-5 & D-4-5, Pusat Komersial Bayu Tasek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.
	Seremban	Lot 11-G & Lot 12-G, Seremban City Centre, Jalan Pasar, 70000 Seremban, Negeri Sembilan.
	Melaka	No. 203 & 204, Jalan Melaka Raya 1, Taman Melaka Raya, 75000 Melaka.
East Coast Region	Kuala Terengganu	104-A, 104-B, Tingkat Bawah dan Tingkat 1, Jalan Sultan Ismail, 20200 Kuala Terengganu, Terengganu.
East Coast Region	Kuantan	No. A157 & A159, Sri Dagangan, Jalan Tun Ismail, 25000 Kuantan, Pahang.
East Malaysia	Kota Kinabalu	Lot 11 & 12, Ground Floor, Block C, Lintasjaya Uptownship, 88300 Kota Kinabalu, Sabah.
East Malaysia	Kuching	Tingkat Bawah & Satu, Bangunan Tunku Muhammad Al-Idrus, 439, Jalan Kulas Utara 1, 93400 Kuching, Sarawak.

CRMs will be placed in stages at MBSB Bank branches nationwide. Please visit MBSB Bank's website at www.mbsbbank.com for updates on the availability of CRMs at branches nearest to you.

Services & Fees

Services & Description

Fees & charges

PIN CHANGE

MBSB Bank Customer can change PIN at CRM and the latest PIN will be updated to Internet Banking application and vice versa.
Maximum PIN tries are 3 times consecutively. On the consecutive 4th incorrect PIN entered, card status will be automatically blocked “Captured PIN”. The count of PIN verification will be combined between CRM and Internet Banking. For example, 2 wrong PIN attempts at CRM and followed by 1 wrong PIN attempt via Internet Banking if done consecutively will collectively count as 3 times.
In such circumstances, customers are required to walk to any MBSB Bank branch to request for the PIN reissuance.

No Charge

BALANCE INQUIRY (SAVING & CURRENT ACCOUNT)

MBSB Bank Visa Debit Card-i

MBSB Bank Customer can check balance inquiry for up to fourteen (14) Saving or Current accounts that linked to MBSB Bank Visa Debit Card-i

MEPS (OFI, IFB, LIFB)

MEPS customer can check balance inquiry for one (1) primary saving account and one (1) primary current account that linked to the MEPS card.

No Charge

CASH WITHDRAWAL

MBSB Bank Visa Debit Card-i

Cash withdrawal of any amount specified is subject to the daily withdrawal limit set at the card level from active Savings or Current Account only.
Default cash withdrawal is RM3,000 and maximum limit is RM5,000.
Maximum cash withdrawal allowed per transaction is RM1,500.
The Withdrawal limit can be changed at any MBSB Bank CRM machine, Call Center or any nearest MBSB Bank branches.
Option of Fast Cash transaction - Cash withdrawal of pre-fixed amount: RM100, RM200, RM300, RM500, RM700, RM1000 and RM1500.

MEPS (OFI, IFB, LIFB)

MEPS customer can only perform the cash withdrawal transaction from one (1) primary Saving Account and one (1) primary Current Account that linked to MEPS card.
Maximum cash withdrawal amount allowed per transaction is RM1,500.
Cash withdrawal of any amount specified is subject to the daily withdrawal limit set at the respective bank’s debit card level.
Option of Fast Cash transaction - Cash withdrawal of pre-fixed amount: RM100, RM200, RM300, RM500, RM700, RM1000 and RM1500.

Regional Link (Cross Border)

Regional link customer can only perform the cash withdrawal transaction from one (1) primary Saving Account and one (1) primary Current Account that linked to the card.
Maximum cash withdrawal amount allowed per transaction is RM1,500.
Cash withdrawal of any amount specified is subject to the daily withdrawal limit set at the respective bank’s debit card level.
Option of Fast Cash transaction - Cash withdrawal of pre-fixed amount:  RM100, RM200, RM300, RM500, RM700, RM1000 and RM1500.
Participating Regional link/Cross Border card:
- Indonesia
- Singapore
- Thailand
- South Korea
- Vietnam

No Charge
Except for accounts:
- Basic Saving Account-i (Wise Saver)
- Basic Current Account-i (Non-Fee)
The withdrawal fees are NO CHARGE for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.

OFI card: RM1.00
IFB card: RM1.00
LIFB card: RM1.00

RM10.00

INTRABANK FUND TRANSFER

Own Fund Transfer

MBSB Bank customer can transfer fund within own accounts:
- Saving→Saving
- Saving→Current
- Current→Current
- Current→Saving
There is no minimum or maximum amounts are set for own fund transfer except for external account capped at RM10,000.

3rd Party Fund Transfer

MBSB Bank Customer can to transfer fund from own accounts to 3rd party accounts within MBSB Bank:
- Saving→Saving
- Saving→Current
- Current→Current
- Current→Saving
Maximum amount is RM10,000 per day for both internal and external account.

No Charge

INTERBANK TRANSFER

Instant Transfer

Instant Transfer are services that allow the debit cardholders to transfer funds or make payments from savings or current accounts to other MEPS member bank’s accounts i.e. deposit accounts, financing accounts or credit card accounts. The funds transferred are available instantly (real-time) in the beneficiary accounts upon confirmation and successful transfer.
Scenarios on the Instant Transfer activities at MBSB Bank Cash Recycling Machines as per the following:

Scenario 1

Other Financial Institution (OFI), Islamic Financing Banking (IFB), Local Incorporated Foreign Bank (LIFB) Card → OFI, IFB & LIFB account.
(X Bank Card → X Bank account)

Scenario 2

OFI, IFB & LIFB Card → MBSB Bank account.

Scenario 3

MBSB Bank Visa Debit Card-i → OFI, IFB & LIFB account.

Scenario 4

OFI, IFB & LIFB Card → Other OFI, IFB & LIFB account.
(Example: X Bank card → Y Bank account at MBSB Bank CRM).

Interbank GIRO (IBG)

Interbank GIRO (IBG) is a delayed funds transfer whereby the transactions will be reflected in the beneficiary’s account in accordance with the timelines specified in the IBG Schedule Processing Time as per the following:-

Payment Initiated by Customers		Funds Received by Beneficiaries		Refund for Unsuccessful Transactions
Business Days (Monday - Friday)	5:01am - 8:00am	Same Business Day	By 2:00pm	By 8:20pm
	8:01am - 11:00am		By 5:00pm	By 11:00pm
	11:01am - 2:00pm		By 8:20pm	By 11:00am (next business day)
	2:01pm - 5:00pm		By 11:00pm	By 11:00am (next business day)
	After 5:00pm	Next Business Day	By 11:00am	By 5:00pm (next business day)
Saturday, Sunday and Federal Territory Public Holidays		Next Business Day	By 11:00am	By 5:00pm (next business day)

Note: To be cross-referred to PayNet’s Operational Procedures on the ‘IBG Schedule Processing Time’ from time to time.

IBG via CRM offers 2nd ID validation that support alphanumeric characters (as per PayNet Operational Procedures for Interbank GIRO (IBG) Version 1.4, Doc. Ref. 500-10/1/0002673).
Customers may choose 2nd validation to counter check recipient ID at recipient’s bank by using the Old IC, New IC, Army and Police ID, Passport No and Business Registration Number when initiating the transactions.

DuitNow

DuitNow (Pay to Proxy) is a real-time electronic funds transfer that allows customers to transfer and receive funds instantly (real-time) using any registered proxies without specifying deposits account numbers.
DuitNow pairs the selected Proxy (DuitNow ID) with either MBSB Bank account numbers or other bank account numbers.
The following proxies/DuitNow ID types shall be available at MBSB Bank Cash Recycling Machines as an option:
- Mobile Number
- NRIC
- Passport Number
- Army/Police Number
- Business Registration Number
For customer convenience, DuitNow maintenance also available at MBSB Bank Cash Recycling Machines as follows:
- Register: To register proxy (Mobile numbers, NRIC, passport, army/police or business registration numbers.
- Deregistration: To delete the registered proxy.
- Activation/Deactivation the registered proxy.
- Switch Bank: To switch the proxy registered with other bank to MBSB Bank.
- Change account no: To change the existing MBSB Bank account no. to other MBSB Bank account no.

Daily Combined Limit for Instant Transfer, IBG and DuitNow.

Resident - RM50,000
Non-resident - RM10,000
Example:
- Should resident customers perform Instant Transfer transactions amounting to RM25,000, the remaining limit allowed for IBG and DuitNow related transactions shall be RM25,000.
- Should resident customers perform IBG transactions amounting to RM30,000, the remaining limit allowed for Instant Transfer and DuitNow transactions shall be RM20,000.
- Should resident customers perform DuitNow transactions amounting to RM50,000, there shall be no remaining limit left to perform any Instant Transfer and IBG transactions.
Same examples apply to a non-resident customers based on maximum limit of RM10,000.

Participating Banks for Instant Transfer, IBG and DuitNow:

Participating Banks	Instant Transfer	IBG	DuitNow
Affin Bank Berhad	✓	✓	✓
Agro Bank	✓	✓	✓
Al Rajhi Banking & Investment Corporation	✓	✓	✓
Alliance Bank Berhad	✓	✓	✓
AmBank (M) Berhad	✓	✓	✓
Bangkok Bank		✓
Bank Islam Malaysia Berhad	✓	✓	✓
Bank Kerjasama Rakyat Malaysia Berhad	✓	✓	✓
Bank Muamalat (Malaysia) Berhad	✓	✓	✓
Bank of America (Malaysia) Berhad		✓	✓
Bank of China (Malaysia) Berhad		✓	✓
Bank Simpanan Nasional Berhad	✓	✓	✓
BNP Paribas (Malaysia) Berhad		✓	✓
China construction bank (malaysia)		✓
CIMB Bank Berhad	✓	✓	✓
Citibank Berhad	✓	✓	✓
Deutsche Bank (Malaysia) Berhad		✓	✓
Hong Leong Bank Berhad	✓	✓	✓
HSBC Bank Malaysia Berhad	✓	✓	✓
Industrial & Commercial Bank of China (ICBC)		✓	✓
JP Morgan Chase Bank Berhad		✓	✓
Kuwait Finance House (Malaysia) Berhad	✓	✓	✓
Maybank Berhad	✓	✓	✓
MBSB Bank	✓	✓	✓
Mizuho Bank (Malaysia) Berhad		✓	✓
MUFG Bank (Malaysia) Berhad		✓	✓
OCBC Bank (Malaysia) Berhad	✓	✓	✓
Public Bank Berhad	✓	✓	✓
RHB Bank Berhad	✓	✓	✓
Standard Chartered Bank (Malaysia) Berhad	✓	✓	✓
Sumitomo Mitsui Banking Corporation (M) Berhad		✓	✓
United Overseas Bank (Malaysia) Berhad	✓	✓	✓

Instant Transfer:
RM5k : NO CHARGE,
>RM5k : RM0.50

IBG:RM0.30

DuitNow: NO CHARGE

FINANCING PAYMENT

MBSB Bank customer can pay own or 3rd party financings account for Mortgage-i, Personal Financing-i and I-Hire Purchase (good account status).
3rd party customer can also pay on behalf of the customer’s financing account either via ATM or CDM function at CRM.

No Charge

FINANCING INQUIRY

Financing inquiry can be performed by the owner of the financing account if the financing account linked to Debit Card.
3rd party customer will not be able to enquire other financing customer’s account.

No Charge

JOMPAY

Allows customers to pay bills conveniently and securely via CRM with no fee and charges.
Default JomPay limit is RM1,000 while the maximum limit is RM10,000

No Charge

CASA DEPOSIT

Facility to allow cash deposit via CDM function either by using MBSB Bank Visa Debit Card-I or cardless.
CRM can accept up to 200 pieces of currency notes for each cash deposit transaction, regardless of whether the deposit is to CASA or towards financing payment.

No Charge

LIMIT CHANGE

Change of Withdrawal Limit

Multiple amount of RM1,000 up to RM5,000.

Change of Intrabank Fund Transfer Limit

Multiple amount of RM2,000 up to RM10,000.

Change of InterBank Transfer (Instant Transfer & IBG) Limit

Multiple amount of RM10,000 up to RM50,000.

Change of POS Limit / Online Purchase Limit

Up to RM10,000.

No Charge

OVERSEAS USAGE (ACTIVATION / DEACTIVATION)

MBSB Bank customer can activate or deactivate MBSB Bank Debit Card-i for overseas usage.
Activation can be choose permanently or temporarily by specifying the effective date and expiry date
Once activated, cardholders may use the ATM Regional Link services at participating foreign bank ATMs (Paynet/Rintis/Nets/Artajasa/KFTC/ITMX/VISA Plus).

No Charge

CHEQUE BOOK REQUEST

MBSB Bank customer can request new cheque book for Current account.
The cheque book will be ready after 3 working days.

RM0.15 per leaf and additional of RM5.00 for courier charges

STATEMENT REQUEST (CURRENT ACCOUNT)

MBSB Bank customer can apply current account statement via CRM.
The statement will be posted to customer’s address within 10 working days.

RM10.00 per request

MINI STATEMENT

MBSB Bank customer has the option to print the mini statement either from Savings or Current Account.
Only last 10 transactions will be printed on the receipt.

No Charge

TERM DEPOSITS (PLACEMENT)

MBSB Bank customer can apply for Term Deposits from 1, 3, 6, 9, 12, 15, 18, 24, 36, 48 and 60 months of tenures.
Minimum placement is RM500 and will be debited immediately from current or saving account.

No Charge

Contact Us

For customer service and technical support, kindly contact our Customer Service Centre Hotline:

+603-20963000 (6.00am to 12.00am daily) or
Email: enquiry@mbsbbank.com or complaint@mbsbbank.com.

You may also visit our MBSB Bank branches from Mondays to Fridays (9.00am to 4.30pm)

Frequently Asked Questions (FAQ)

What is the maximum cash that I can withdraw from MBSB Bank’s CRM?
The cash withdrawal limit is defaulted at RM3,000.00. You may withdraw up to RM5,000.00 per day, and a maximum of RM1,500.00 per withdrawal transaction. The withdrawal limit may differ if you are using other banks’ debit card as the limit is subject to the card’s issuing bank.
How do I change my withdrawal limit?
Change of Withdrawal limit is available at our CRM by simply select Others button and followed by Limits Change and Withdrawal button (multiples of RM1,000.00 up to RM5,000.00 per day) or you may call the Customer Service Centre at 03-20963000 from 6.00am to 12.00am daily.
Can I use other Bank’s card to perform transaction at MBSB Bank’s CRM?
As part of MEPS Shared ATM Network, you can use your MBSB Bank or other banks’ debit card to withdraw cash and check account balances via our CRM or at over 11,000 MEPS Shared ATM Network (other banks’ ATMs labelled with MEPS logo) in Malaysia.
Which financing services that I can make payment via MBSB Bank’s CRM?
You can make financing payment for mortgage and Personal Financing-i services via the CRM. However, the availability of hire purchase payment service will be advised in due course.
How many pieces of currency notes can I insert into the CRM for each cash deposit transaction?
Our CRM can accept up to 200 pieces of currency notes for each cash deposit transaction, regardless of whether the deposit is to CASA or towards financing payment.
Can I change my MBSB Bank Visa Debit Card-i PIN? How do I set the new PIN at the CRM?*
Yes, you are allowed to perform PIN change at our CRM. At the main menu screen, select Others and followed by PIN Change button. Then, enter the new PIN followed by new PIN confirmation. Screen will update the new PIN and display whether the new PIN update is successful.
What if I forget my PIN number and entered the wrong PIN a few times?
Maximum PIN tries are 3 times consecutively. On the consecutive 4th incorrect PIN entered, card status will be automatically blocked “Captured PIN”. The count of PIN verification will be combined between CRM and Internet Banking. For example, 2 wrong PIN attempts at CRM and followed by 1 wrong PIN attempt via Internet Banking if done consecutively will collectively count as 3 times.
In such circumstances, kindly proceed to any nearest MBSB Bank branch to request for the PIN reissuance.