Job Responsibilities

• Identify and solicit new mortgage financing business for MBSB Bank through various channels.
• Actively promotes MBSB Bank’s mortgage financing to meet sales performance indicators in respect number of calls, appointments, financing submissions, approvals and acceptance set by the respective Sales Manager.
• Offer suitable mortgage financing packages to high-net worth clients and other qualified clients to meet their financial needs. To serve clients with distinction, develop and build long term relationships with existing and new customers.
• Provide service to appointed Real Estate Agents/ Developers.
• Conversant with property market updates and insights.
• Ensure high standard of customer service in line with the quality and standards set by the Bank.

Job Requirements

• Candidate must possess at least Degree/ Diploma in Business Studies/ Marketing or equivalent.
• Minimum 2 years’ experience in selling mortgage financing. Good network with solicitors/ developers/ real estate agent is an added advantage.
• License holders (PCE/ TBE/ FIMM/ CEILLI).
• Outgoing personality with excellent interpersonal and communication skill.
• Performance driven, dynamic and motivated towards building a successful career in MBSB Bank.
• Mobile and possess own transport.

Job Responsibilities

• Perform independent and in-depth credit evaluation and risk assessment on credit and investment proposals/recommendations submitted by Business Units within the turnaround time (TAT) for submission to the relevant approving authorities / management for decision

Job Requirements

• Strong analytical skills in performing financial analytical in performing financial analysis and assessing credit risk and mitigation.
• Good interpersonal communication and report writing skills
• Able to work independently as well as in a team, strong initiative with positive attitude
• Able to present reports to Management / Credit Committee

Job Responsibilities

• Assisting the Head of AML/CFT Compliance Unit and assist the Head of Compliance Division in managing AML/CFT and Regulatory risks in MBSB
• Assist the Head of AML/CFT Compliance Unit to develop, administer and monitor the compliance programme in MBSB.
• Assisting the Head of AML/CFT Compliance Unit, covering the following areas (not exhaustive):
  1. Transaction Monitoring
     • Responsible to oversee daily transaction monitoring for detection of STR and CTR including submission of cases to FIED, BNM via FINS
     • Responsible to oversee Western Union transaction on monthly basis
  2. Maintenance of internal sanction list
     • Ensure the task is completed within the deadline including communication to all staff and uploading into company’s intranet
     • Perform random checking to ensure accuracy and completeness
  3. Policy Governance, Training and Regulatory Reporting
     • Responsible to assist(lead) the annual or adhoc review on company-wide AML/CFT framework including gap analysis and timely communication on the changes made on the Framework
     • Responsible to provide training and awareness to all employees in respect to AML/CFT including compliance alerts
     • Responsible to coordinate the AML/CFT related regulatory reporting to BNM and other regulators
  4. Formulation of company-wide AML/CFT risk assessment
     • Perform annual risk assessment on AML/CFT from data extraction to presentation of report to Senior Management and Board of Directors (and its relevant Committee)
  5. Liaison Officer with LEAs
     • Handle and coordinate official orders received from Legal Enforcement Agencies such as PDRM and MACC.
  6. Business advisory related to AML/CFT
     • Review and provide advices during development of business division’s policies and procedures
     • Review and provide advices during product and system development
     • Handle daily queries from business divisions on AML/CFT matters

Job Requirements

• Minimum of 5 to 10 years experiences in compliance / internal control / audit / regulator / operational risk management functions of an established financial institution
• Sound knowledge of compliance and internal controls in financial institution
• Familiar with the regulations / guidelines from Bank Negara Malaysia

Job Responsibilities

• Develop new business and maximizing existing business by promoting, marketing and structuring loan products that suits customer financing requirements as well as cross selling other products and/ or services available at MBSB Bank.
• Prepare quality credit proposal paper for new and existing portfolio for approval by the respective approving committee.
• Present credit proposal paper to the respective approving committee for approval as the case may be.
• Prepare Letter of Offer/ Rejection Letter upon obtaining decision from the respective approving committee.
• Follow up with the customer on the acceptance of the Letter of Offer.

Job Requirements

• Candidate must possess at least Degree/ Diploma in Business Studies/ Marketing or equivalent
• A minimum of 3 - 5 years of related working experience with Financial Institution / Credit Company in a similar role

Job Responsibilities

(Retail Credit Processing)

• To receive and record financing application submitted
• Attend enquiries from sales personnel
• Act as Liaison person for Retail Credit Unit for document management. Prepare reports when necessary
• Attend to adhoc tasks as and when assigned

(Retail Credit Disbursement)

• To liaise with customer for application related matters
• Prepare necessary letters, memo and documents for disbursement related process
• Liaise and engage with other team for any e-payment
• Attend to internal and external party (customer/ marketing officer/agent) for settlement financing
• Attend to adhoc tasks as and when assigned

Job Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• 2 - 3 Year(s) of working experience in the related field is required for this position.

Job Responsibilities

• Overall supervision on Branch Operations - Know fully and perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies
• Centralized Back Office Processing - Monitor on submission and non-submission of account opening documents and Service Request Form (SRF) from branches
• Centralized Data Entry, Maintenance and Data Verification - Checking on account opening documentation – ensure documents submitted accordance to policy & procedures
• Centralized Administrative Function - Managing the relief pool, staff allocation / transfers within the region
• Control and Supervision - To review high risk approval request and subsequently to forward the request for approval

Job Requirements

• Bachelor’s degree in Business Administration, Finance, Management or any related discipline, is required
• Min 7 to 10 years of experience in local/foreign bank branch management (operations role)

Job Responsibilities

The Customer Call Centre Executive (CCCE) must deliver an excellent and engaging customer service through Inbound Call Centre. This includes providing assistance to customers on general enquiries, escalating all issues to relevant divisions/departments and provides professional feedback as well as other ad-hoc duties where necessary.

Inbound Call

• Provides fast and accurate information for enquiries feedback, MBSB Bank’s products and services to customers.
• Delivers excellent risk verification measures to safeguard customer confidentiality.
• Ensure seamless transfer i.e. resolve on first call resolution without transferring or escalating the call.
• Provides immediate attention to customer’s need and follow-up with appropriate resolution.
• Build and maintains good relationship with a customer.

Other

• Provides daily/weekly/monthly inbound and reports.
• Recommends customer service initiatives/process improvement.
• Contribute on the development of new products and services based on customer feedbacks.
• Undertake other special assignments, ad-hoc functions and related duties as and when required.

Job Requirements

• Candidate must possess at least a Diploma or Bachelor's Degree in any field.
• At least 1 year of working experience in the related field is required.
• Good team player and must be able to work on a rotating shift/weekends/public holidays which will be decided by the Management in the future.
• Customer oriented and willing to work under call center environment.
• Strong organizational and problem solving skills.
• Good communication skills, with written and verbal proficiency in English and Bahasa Malaysia.

Job Responsibilities

• Act as an advisory role to promote Takaful/ Insurance product and services
• Focus on corporate business segments, face-to-face and mobile sales marketing via walk-in customers, corporate clients, booth openings and tele-marketing in providing comprehensive solution to client financing needs
• Support branch sales team in driving insurance activities and referrals for all branches
• Handle customer complaints on insurance related
• To encourage customer retention and loyalty program as well as cross selling
• To cross sell any other MBSB Bank products such as Personal Financing and Mortgage Loan

Job Requirements

• The candidate must possess Bachelor Degree in Business Administration/ Finance/ Banking or equivalent
• Minimum 2 years working experience in selling Takaful/ Insurance product and services
• License holders (PCE/ TBE/ FIMM/ CEILLI)
• Self-confident with good communication skills
• Possess own transport

Job Responsibilities

Evaluate the system of internal controls, risk management and governance to assess effectiveness and efficiency of the business / operations units

Core Responsibilities

• Assist the Head of Branch Audit in ensuring that the approved audit plans of the branches, investigation and ad-hoc assignments are carried out
• Perform extractions of audit samples, conduct pre-audit risk assessments on the business/operations units to be audited and conduct audit within the timeframe allocated
• Perform the follow up audit to ensure the audit findings were resolved.

Scope of Responsibilities

• Ensure that the evaluation of findings and recommendations are conducted by reviewing the team leaders/members working papers to ensure that the audit findings raised are based on sufficient factual evidence, appropriate, logical and valid for discussion with the line management
• Assesses, evaluate and review the adequacy and effectiveness of the internal controls implemented by the auditees Raise the audit findings and appropriate recommendations for improvement in each audit assignment
• Ensure that the audit reports are prepared and submitted to the Head of Branch Audit within the reasonable timeframe for review prior issuance of the draft audit report to the Chief Internal Auditor
• Maintains professional and technical knowledge by attending internal audit related workshops, reviewing professional publications, establishing personal network, participating in professional societies
• Sharing knowledge session on internal control and common audit findings/fraud case with the auditees
• Assist and perform tasks as directed by the Head Of Branch Audit as well as Chief Internal Auditor from time to time

Job Requirements

• Risk based audit and internal control framework
• Inquisitive, possess critical thinking, analytical, good communication and report writing skills
• Stakeholder Engagement and Management
• Understand credit and banking operations
• Sound understanding in Bank Negara Malaysia regulation and other regulatory bodies
• The candidate must possess Bachelor Degree in Business Administration/ Finance/ Banking or equivalent
• Minimum of 2 years of related work experience

Job Responsibilities

Direct and guide all branches within the assigned network, ensuring the achievement of sales and customer satisfaction targets. Accountable for Profit & Loss for the assigned branches and lead all initiatives in enhancing the sales and marketing of all MBSB products by capitalizing on direct and cross-sell opportunities while ensuring efficient customer services

Core Responsibilities

1. Branch Performance
   • Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives.
   • Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue growth, profitability and customer acquisition targets.
   • Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
   • Ensures all assigned branches adhere to their operating expense and reviews periodic reports submitted by the branch managers
   • Spearhead the audit check process, undertaking the role of a risk representative so as to ensure risk minimization whilst maximizing profitable initiatives.
2. Market Review & Planning
   • Reviews the market to identify opportunities and trends, develops forecast and business plans accordingly.
   • Develops service strategies and service quality targets, and actively monitors customer satisfaction and loyalty to identify areas of improvement.
3. Internal Collaboration
   • Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
   • Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers
   • Assists in development and launch of appropriate products and services in order to meet and satisfy customer needs, especially new product launches, client seminars etc.
   • Engages with key stakeholders across core business departments and MBSB’s support functions to ensure of achieving strategic targets.
4. Policies, Systems, Processes and Procedures
   • Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
   • Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.
5. Reports
   • Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organisational and departmental requirements, policies, and standards.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Job Requirements

• Degree in Banking / Business Administration / Management / Accounting or equivalent
• Minimum 10 years working experience in sales and marketing
• Strong knowledge in banking environment including product knowledge, branch banking, credit administration and customer service
• Member of FMUTM (Unit Trust), LIAM (Life Insurance) and PIAM (General Insurance)