Self Service Banking
Self Service Banking is available at our branches for the convenience of our valued customers.
The Self Service Banking is equipped with Cash Recycling Machine (CRM) that has the combined functions of an Automated Teller Machine (ATM) and Cash Deposit Machine (CDM). This allows customers to perform a wide range of transactions, for instance, balance inquiries, withdrawals, deposits, financing payments, bill payments and fund transfers.
We are the FIRST Bank (Islamic Bank) in Malaysia to provide the latest swipe technology for our CRM. Our goal is to provide an interactive and efficient user experience where transactions can be done in a simple and personalized way.
Our Self Service Banking is accessible from 6.00am to 12.00am daily at the following branches:
|Central Region||Kuala Lumpur||WISMA MBSB,
48, Jalan Dungun Damansara Heights,
50490 Kuala Lumpur.
|Kuala Lumpur||Ground Floor, Podium Block,
Jalan Sultan Ismail, 50250 Kuala Lumpur.
|Bangi||No. 49, Jalan Medan Pusat 2D,
43650 Bandar Baru Bangi, Selangor.
|Shah Alam||Emira D'Kayangan,
40100 Shah Alam, Selangor.
|Northern Region||Pulau Pinang||No W-00 Ground Floor,
Wisma Penang Garden,
No 42, Jalan Sultan Ahmad Shah, 10050 Pulau Pinang.
|Alor Setar||NO. 165 & 166,
Kompleks Perniagaan Sultan Abdul Halim Fasa 2,
11, Susur Sultan Abdul Hamid, 05050 Alor Setar, Kedah.
|Ipoh||No. 45, Persiaran Greenhill,
|Southern Region||Johor Bahru||No. 65 & 65A,
Jalan Molek 2/4,
Taman Molek, 81100 Johor Bahru, Johor.
|Johor Bahru||D-1-5, D-2-5, D-3-5 & D-4-5,
Pusat Komersial Bayu Tasek, Persiaran Southkey 1,
Kota Southkey, 80150 Johor Bahru, Johor.
|Seremban||Lot 11-G & Lot 12-G,
Seremban City Centre,
Jalan Pasar, 70000 Seremban, Negeri Sembilan.
|Melaka||No. 203 & 204,
Jalan Melaka Raya 1,
Taman Melaka Raya, 75000 Melaka.
|East Coast Region||Kuala Terengganu||104-A, 104-B,
Tingkat Bawah dan Tingkat 1, Jalan Sultan Ismail,
20200 Kuala Terengganu, Terengganu.
|Kuantan||No. A157 & A159, Sri Dagangan,
Jalan Tun Ismail,
|East Malaysia||Kota Kinabalu||Lot 11 & 12, Ground Floor,
Block C, Lintasjaya Uptownship,
88300 Kota Kinabalu, Sabah.
|Kuching||Tingkat Bawah & Satu,
Bangunan Tunku Muhammad Al-Idrus,
439, Jalan Kulas Utara 1, 93400 Kuching, Sarawak.
CRMs will be placed in stages at MBSB Bank branches nationwide. Please visit MBSB Bank's website at www.mbsbbank.com for updates on the availability of CRMs at branches nearest to you.
Services & Fees
|No||Services & Description||Fees & charges|
|2||BALANCE INQUIRY (SAVING & CURRENT ACCOUNT)
MBSB Bank Visa Debit Card-i
MEPS (OFI, IFB, LIFB)
MBSB Bank Visa Debit Card-i
MEPS (OFI, IFB, LIFB)
Regional Link (Cross Border)
Except for accounts:
- Basic Saving Account-i (Wise Saver)
- Basic Current Account-i (Non-Fee)
The withdrawal fees are NO CHARGE for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.
OFI card: RM1.00
IFB card: RM1.00
LIFB card: RM1.00
|4||INTRABANK FUND TRANSFER
Own Fund Transfer
3rd Party Fund Transfer
Other Financial Institution (OFI), Islamic Financing Banking (IFB), Local Incorporated Foreign Bank (LIFB) Card → OFI, IFB & LIFB account.
OFI, IFB & LIFB Card → MBSB Bank account.
MBSB Bank Visa Debit Card-i → OFI, IFB & LIFB account.
OFI, IFB & LIFB Card → Other OFI, IFB & LIFB account.
Interbank GIRO (IBG)
Note: To be cross-referred to PayNet’s Operational Procedures on the ‘IBG Schedule Processing Time’ from time to time.
Daily Combined Limit for Instant Transfer, IBG and DuitNow.
Participating Banks for Instant Transfer, IBG and DuitNow:
RM5k : NO CHARGE,
>RM5k : RM0.50
DuitNow: NO CHARGE
Change of Withdrawal Limit
Change of Intrabank Fund Transfer Limit
Change of InterBank Transfer (Instant Transfer & IBG) Limit
Change of POS Limit / Online Purchase Limit
|11||OVERSEAS USAGE (ACTIVATION / DEACTIVATION)
|12||CHEQUE BOOK REQUEST
||RM0.15 per leaf and additional of RM5.00 for courier charges|
|13||STATEMENT REQUEST (CURRENT ACCOUNT)
||RM10.00 per request|
|15||TERM DEPOSITS (PLACEMENT)
For customer service and technical support, kindly contact our Customer Service Centre Hotline:
- +603-20963000 (6.00am to 12.00am daily) or
- Email: firstname.lastname@example.org or email@example.com.
You may also visit our MBSB Bank branches from Mondays to Fridays (9.00am to 4.30pm)
Frequently Asked Questions (FAQ)
- What is the maximum cash that I can withdraw from MBSB Bank’s CRM?
The cash withdrawal limit is defaulted at RM3,000.00. You may withdraw up to RM5,000.00 per day, and a maximum of RM1,500.00 per withdrawal transaction. The withdrawal limit may differ if you are using other banks’ debit card as the limit is subject to the card’s issuing bank.
- How do I change my withdrawal limit?
You are allowed to change your withdrawal limit by multiples of RM1,000.00 up to RM5,000.00 per day by visiting our branches from 9.00am to 4.30pm (Mondays to Fridays) or you may call the Customer Service Centre at 03-20963000 from 6.00am to 12.00am daily.
* Change of limit via CRM will be available soon.
- Can I use other Bank’s card to perform transaction at MBSB Bank’s CRM?
As part of MEPS Shared ATM Network, you can use your MBSB Bank or other banks’ debit card to withdraw cash and check account balances via our CRM or at over 11,000 MEPS Shared ATM Network (other banks’ ATMs labelled with MEPS logo) in Malaysia.
- Which financing services that I can make payment via MBSB Bank’s CRM?
You can make financing payment for mortgage and Personal Financing-i services via the CRM. However, the availability of hire purchase payment service will be advised in due course.
- How many pieces of currency notes can I insert into the CRM for each cash deposit transaction?
Our CRM can accept up to 200 pieces of currency notes for each cash deposit transaction, regardless of whether the deposit is to CASA or towards financing payment.
- Can I change my MBSB Bank Visa Debit Card-i PIN? How do I set the new PIN at the CRM?*
Yes, you are allowed to perform PIN change at our CRM. At the main menu screen, select Others and followed by PIN Change button. Then, enter the new PIN followed by new PIN confirmation. Screen will update the new PIN and display whether the new PIN update is successful.
- What if I forget my PIN number and entered the wrong PIN a few times?
Maximum PIN tries are 3 times consecutively. On the consecutive 4th incorrect PIN entered, card status will be automatically blocked “Captured PIN”. The count of PIN verification will be combined between CRM and Internet Banking. For example, 2 wrong PIN attempts at CRM and followed by 1 wrong PIN attempt via Internet Banking if done consecutively will collectively count as 3 times.
In such circumstances, kindly proceed to any nearest MBSB Bank branch to request for the PIN reissuance.