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FREQUENTLY ASKED QUESTIONS (FAQs) ON ONLINE RESCHEDULING

1. What is online rescheduling and how does it work?

Rescheduling is an offer to reduce your repayment amount by extending the financing tenure in case you face financial constraints.
Just follow the guidelines through our online portal.

2. What are the information required for online rescheduling?

The information needed are as follows:

  1. Name;
  2. Identification Number (NRIC);
  3. Financing Balance, Profit rate, expiry /end date.

3. Is there a reference available to ensure my submission is according to the requirements?

You can proceed with your estimate figures and we will revert to you upon your submission.

4. Am I eligible to apply if I’m a bankrupt?

No, rescheduling is not applicable to a bankrupt, however you may contact us for an alternative solution at our Careline 03-20835000.

5. How long will MBSB Bank take to respond?

We will reply within 24 hours.

6. How do I receive the confirmation of my application status?

You may verify your status by calling our Careline at 03-20835000.

7. Will the online rescheduling be accessible via smartphones and all browsers?
(i.e. Google Chrome ; Mozilla firefox; )

Yes it is accessible via smartphones and other electronic devices.

8. Payment holiday is applicable in specific and exceptional circumstances, such as when customers are effected by natural disasters.

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ANNOUNCEMENT

New Branch Opening in Shah Alam

Please be informed that MBSB Bank will open a new branch in Shah Alam on 20-8-2019 at the following premises:

Address : Lot R-01-01 & R-01-02
Emira D’Kayangan, Seksyen 13
40100 Shah Alam, Selangor
Telephone Number : 03-55231381
Fax Number : 03-55231392
Business hours : Monday – Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30pm
2.30pm - 4.00pm
Branch Manager : Mohd Munif Bin Yahaya

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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ANNOUNCEMENT

Relocation of Kuala Terengganu Branch

Please be informed that effective 18-8-2019, MBSB Bank’s Kuala Terengganu Branch at No 1A, Jalan Air Jernih, 20300 Kuala Terengganu, Terengganu will be relocated to the following premises:

Address : 104-A, 104-B
Tingkat Bawah dan Tingkat 1
Jalan Sultan Ismail
20200 Kuala Terengganu
Telephone no./Fax no. : 09-6227844
Business hours : Sunday - Wednesday 9.00am - 4.30 pm
Thursday 9.00am - 4.00 pm
Branch Manager (Relief) : Mohd Khairol Bin Yaacob

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Alor Setar Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Alor Setar Branch at 1578, Jalan Kota, 05000 Alor Setar, Kedah will be relocated to the following premises:

Address : No. 165 & 166
Kompleks Perniagaan Sultan Abdul Halim Fasa 2
11, Susur Sultan Abdul Hamid
05050 Alor Setar
Kedah
Telephone no./Fax no. : 04-7314655
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Branch Manager : Sharin Bin Khalid

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Johor Bahru Branch

Please be informed that effective 19-8-2019, MBSB Bank’s Johor Bahru Branch at 1st & 2nd Floor, Bangunan KWSP, Jalan Dato’ Dalam, 80000 Johor Bahru, Johor will be relocated to the following premises:

Address : D-1-5, D-2-5, D-3-5 & D-4-5
Pusat Komersial Bayu Tasek
Persiaran Southkey 1
Kota Southkey
80150 Johor Bahru
Johor
Telephone no./Fax no. : 07-3364707
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Assistant Branch Manager (Relief) : Mohd Nadhir Bin Mohd Nasir

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

Relocation of Seremban Branch

Please be informed that effective 19-08-2019, MBSB Bank’s Seremban Branch at S-1, Kompleks Negeri, Jalan Dato’ Bandar Tunggal, 70000, Seremban, Negeri Sembilan will be relocated to the following premises:

Address : Lot 11-G & Lot 12-G
11-1 & 12-1
Seremban City Centre, Jalan Pasar
70000 Seremban
Negeri Sembilan
Telephone no./Fax no. : 06-7638455
Business hours : Monday - Thursday 9.00am - 4.30 pm
Friday 9.00am - 12.30 pm
2.30pm - 4.00 pm
Branch Manager (Relief) : Ng Heong Moy (Felicia)

For further information and assistance, please contact our 24 hours Customer Service Centre at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Thank you.

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The following branches will be undergoing branch renovation from 14th October 2019 until 25th November 2019:

IPOH

Adress Tel. No.
No. 45, Persiaran Greenhill,
30450 Ipoh,
Perak.		 05-2545659

MELAKA

Adress Tel. No.
No. 203 & 204,
Jalan Melaka Raya 1,
Taman Melaka Raya,
75000 Melaka.		 06-2828255

KUANTAN

Adress Tel. No.
No. A157 & A159, Sri Dagangan,
Jalan Tun Ismail,
25000 Kuantan, Pahang.		 09-5157677

KOTA KINABALU

Adress Tel. No.
Lot 11 & 12, Ground Floor,
Block C, Lintasjaya Uptownship,
88300 Kota Kinabalu, Sabah.		 088-722500

KUCHING

Adress Tel. No.
Tingkat Bawah & Satu,
Bangunan Tunku Muhammad Al-Idrus,
439, Jalan Kulas Utara 1,
93400 Kuching, Sarawak.		 082-248240
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Dear Valued Customer,

NOTIFICATION - CLOSURE OF SHAH ALAM BRANCH

We refer to the above matter and we would like to inform you that the Shah Alam branch located at Jalan Plumbum R7/R, Seksyen 7 will officially cease operations on 25th October 2019.

A new branch will be opening in Shah Alam on 28th October 2019. All existing branch operations and customer accounts will be moved to the following address:

Lot R-01-01 & R-01-02.
Emira D’Kayangan,
40100 Shah Alam,
Selangor

For your convenience, your banking accounts and facilities (including your account numbers) with the Bank will remain unchanged, with no action required by you. You may perform general transactions i.e. deposit placements and withdrawals at any MBSB Bank Branch. However, closing of accounts and upliftment of Term Deposit-i can only be performed at our new Shah Alam Branch.

If you have any queries regarding the above, please call our 24 hours Customer Service at 03-2096 3000 or e-mail your enquiries to enquiry@mbsbbank.com

We thank you for your continuous support and we look forward to serve you better.

Yours faithfully,

MBSB Bank Berhad (716122-P)

Branch Locator



PENANG

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. PULAU PINANG
No W-00 Ground Floor,
Wisma Penang Garden,
No 42, Jalan Sultan Ahmad Shah,
10050 Pulau Pinang.		 Tel No :
04-2266275
Fax No :
04-2286275
2. BUTTERWORTH
No. 2783 Jalan Chain Ferry,
Taman Inderawasih,
13600 Perai, Pulau Pinang.		 Tel No :
04-3980145
Fax No :
04-3980898

PERLIS

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. KANGAR
No. 35,
Jalan Seruling,
01000 Kangar, Perlis.		 Tel No :
04-9766400
Fax No :
04-9774141

KEDAH

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. ALOR SETAR
No. 165 & 166
Kompleks Perniagaan Sultan Abdul Halim Fasa 2
11, Susur Sultan Abdul Hamid
05050 Alor Setar Kedah.		 Tel No :
04-771 4355
Fax No :
04-772 4308
2. SUNGAI PETANI
No. 114, Jalan Pengkalan,
Taman Pekan Baru,
08000 Sungai Petani, Kedah.		 Tel No :
04-4229302
Fax No :
04-4212046
3. KULIM
No. 26, Jalan Raya,
09000 Kulim,
Kedah.		 Tel No :
04-4951400
Fax No :
04-4904400
4. LANGKAWI
No.26 & 28 ,
Jalan Pandak Mayah 4,
Pusat Bandar Kuah,
07000 Langkawi, Kedah.		 Tel No :
04-9666055
Fax No :
04-9669055

PERAK

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. IPOH
No. 45, Persiaran Greenhill,
30450 Ipoh,
Perak.		 Tel No :
05-2545659
Fax No :
05-2544748
2. TAIPING
No. 1, Lot 10958,
Jalan Saujana,
Taman Saujana 3,
34600 Kamunting, Perak.		 Tel No :
05-8074000
Fax No :
05-8041444
3. SITIAWAN
Ground Floor,
No. 35, Persiaran PM 3/2,
Pusat Bandar Sri Manjung, Seksyen 3,
32040 Sri Manjung, Perak.		 Tel No :
05-6882700
Fax No :
05-6882703

TERENGGANU

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. KEMAMAN
K-10723, Taman Chukai Utama,
Fasa 4, Jalan Kubang Kurus,
24000 Kemaman,
Terengganu.		 Tel No :
09-8589486
Fax No :
09-8589291
2. KUALA TERENGGANU
104-A, 104-B
Tingkat Bawah dan Tingkat 1
Jalan Sultan Ismail
20200 Kuala Terengganu
Terengganu.		 Tel No / Fax No :
09-6227844

PAHANG

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. KUANTAN
No. A157 & A159, Sri Dagangan,
Jalan Tun Ismail,
25000 Kuantan, Pahang.		 Tel No :
09-5157677
Fax No :
09-5145060


KUALA LUMPUR

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. DAMANSARA
Ground Floor, Wisma MBSB,
48, Jalan Dungun,
Damansara Heights,
50490 Kuala Lumpur.		 Tel No :
03-20963333
Fax No :
03-20963376
2. KUALA LUMPUR
No. 8, Wisma RKT,
Jalan Raja Abdullah,
Off Jalan Sultan Ismail,
50300 Kuala Lumpur.		 Tel No :
03-26912689
Fax No :
03-26912830
3. CHERAS
185, Jalan Sarjana,
Taman Connaught,
56000 Cheras, Kuala Lumpur.		 Tel No :
03-91322955
Fax No :
03-91322954
4. WANGSA MAJU
Ground Floor, No. 52, Jalan Wangsa Delima 6, Pusat Bandar Wangsa Maju, 53300 Kuala Lumpur.		 Tel No :
03-41421292
Fax No :
03-41421269
5. JALAN SULTAN ISMAIL
Ground Floor, Podium Block,
Kenanga International,
Jalan Sultan Ismail,
50250 Kuala Lumpur.		 Tel No :
03-20791144
Fax No :
03-20791100		 <

SELANGOR

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. PETALING JAYA
No. 3 Jalan 52/16,
Bandar Baru Petaling Jaya,
46200 Petaling Jaya,
Selangor.		 Tel No :
03-79569200
Fax No :
03-79569627
2. KLANG
33, Jalan Tiara 3,
Bandar Baru Klang,
41150 Klang, Selangor.		 Tel No :
03-33426822
Fax No :
03-33411410
3. BATU CAVES
Lot 1-0, Jalan SM1
Taman Sunway Batu Caves
68100 Batu Caves, Selangor.		 Tel No :
03-61777956
Fax No :
03-61772404
4. BANDAR BARU BANGI
No. 49, Jalan Medan Pusat 2D,
Seksyen 9,
43650 Bandar Baru Bangi, Selangor.		 Tel No :
03-89257584
Fax No :
03-89257708
5. PUCHONG
1-G-1, Ground Floor, Tower 1 @ PFCC,
Jalan Puteri 1/2, Bandar Puteri,
47100 Puchong, Selangor.		 Tel No :
03-80635208
Fax No :
03-80635867
6. SHAH ALAM EMIRA
Lot R-01-01 & R-01-02
Emira D’Kayangan, Seksyen 13
40100 Shah Alam, Selangor		 Tel No :
03-55231381
Fax No :
03-55231392
7. KELANA JAYA
A-11-1 & A-11-2, Blok A,
Plaza Glomac,
Jalan SS7/19, Kelana Jaya,
47301 Petaling Jaya, Selangor.		 Tel No :
03-78830089
Fax No :
03-78830120
8. KAJANG
No. 2A-G,
Jalan Semenyih,
Pekan Kajang,
43000 Kajang, Selangor.		 Tel No :
03-87301521
Fax No :
03-87401436

PUTRAJAYA

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. PUTRAJAYA
No.30, Jalan Diplomatik 3/1,
Presint 15,
62000 Putrajaya.		 Tel No :
03-88810569
Fax No :
03-88810572

MELAKA

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. MELAKA
No. 203 & 204,
Jalan Melaka Raya 1,
Taman Melaka Raya,
75000 Melaka.		 Tel No :
06-2828255
Fax No :
06-2847270

NEGERI SEMBILAN

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. SEREMBAN
Lot 11-G & Lot 12-G
11-1 & 12-1
Seremban City Centre, Jalan Pasar
70000 Seremban
Negeri Sembilan		 Tel No / Fax No :
06-7638455

JOHOR

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. JOHOR BAHRU
D-1-5, D-2-5, D-3-5 & D-4-5
Pusat Komersial Bayu Tasek
Persiaran Southkey 1
Kota Southkey
80150 Johor Bahru
Johor		 Tel No / Fax No :
07-3364707
2. TEBRAU
No. 17 & 17-1, Jalan Mutiara Emas 9/3,
Austin Boulevard, Taman Mount Austin,
81100 Johor Bahru, Johor.		 Tel No :
07-3581700
Fax No :
07-3581703
3. BATU PAHAT
No. 28 & 29,
Jalan Persiaran Flora Utama,
Taman Flora Utama,
83000 Batu Pahat, Johor.		 Tel No :
07-4316614
Fax No :
07-4317382
4. MUAR
No 30A-2,
Jalan Arab,
84000 Muar, Johor.		 Tel No :
06-9532000
Fax No :
06-9533200
5. KLUANG
No. 6, Lot 9053,
Jalan Hj Manan,
86000 Kluang, Johor.		 Tel No :
07-7717585
Fax No :
07-7726572
6. KULAI
19, Jalan Sri Putra,
Bandar Putra,
81000 Kulai, Johor.		 Tel No :
07-6633458
Fax No :
07-6633284
7. TAMAN MOLEK
No. 65 & 65A,
Jalan Molek 2/4,
Taman Molek,
81100 Johor Bahru, Johor.		 Tel No :
07-3542240
Fax No :
07-3542241

SABAH

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. KOTA KINABALU
Lot 11 & 12, Ground Floor,
Block C, Lintasjaya Uptownship,
88300 Kota Kinabalu, Sabah.		 Tel No :
088-722500
Fax No :
088-713503
2. SANDAKAN
Lot 201,
Prima Square,
Phase 3, Jalan Utara,
90000 Sandakan, Sabah.		 Tel No :
089-223400
Fax No :
088-223544
3. TAWAU
Ground Floor,
TB 15590, Block B,
Lot 45, Kubota Square,
91000 Tawau, Sabah.		 Tel No :
089-755400
Fax No :
089-749400
4. KENINGAU
Ground Floor,
Lot No. 7,
Block A, Keningau Plaza,
89000 Keningau, Sabah.		 Tel No :
087-337611
Fax No :
087-337617
5. KOTA KINABALU MAIN
Lot 144, Q6 Block Q,
Lorong Plaza Permai 1,
Alamesra-Sulaman Coastal Highway,
88450 Kota Kinabalu, Sabah.		 Tel No :
088-485680
Fax No :
088-485620

SARAWAK

No Branch Name / Address Tel. No. /
Fax. No.		 Locator
1. KUCHING
Tingkat Bawah & Satu,
Bangunan Tunku Muhammad Al-Idrus,
439, Jalan Kulas Utara 1,
93400 Kuching, Sarawak.		 Tel No :
082-248240
Fax No :
082-248611
2. MIRI
No 1115, Ground Floor,
Pelita Commercial Centre,
98000 Miri, Sarawak.		 Tel No :
085-424400
Fax No :
085-424141
3. SIBU
Ground Floor, SL 166 Lorong Pahlawan 7B3,
Jalan Pahlawan,
96000 Sibu, Sarawak.		 Tel No :
084-210703
Fax No :
084-210714
4. BINTULU
No. 1, Ground Floor,
Jalan Tun Ahmad Zaidi / Jalan Kambar Bubin,
97000 Bintulu, Sarawak.		 Tel No :
086-336400
Fax No :
086-339400
5. MUKAH
Ground Floor,
Sub Lot 77, Lot 927,
New Mukah Town Centre,
Jln Green, Block 68,
96400 Mukah, Sarawak.		 Tel No :
084-874262
Fax No :
084-874259

Branch Locator

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