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Complaint & Feedback
At MBSB Bank, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards. You may give your feedback through any of the following channels;
- MBSB Bank Branch. (Please refer to MBSB Bank’s website for the locations of our branches).
- Fill in our online feedback form at www.mbsbbank.com
- Email to firstname.lastname@example.org
- MBSB Bank Customer Service Centre : 03-2096 3000
- Fax : 03-2096 3292
- Write to:
Head, Customer Experience Management Department
MBSB Bank Berhad
7th Floor, Wisma MBSB
No. 48, Jalan Dungun, Damansara Heights
50490 Kuala Lumpur
Please refer to BNM and Ombudsman for Financial Services (OFS) as an alternate dispute resolution avenues as follows:
Bank Negara Malaysia, Jalan Dato' Onn 50480 Kuala Lumpur
Toll Free No :1 300 88 5465 Fax : 603-2174 1515
Email : email@example.com
- Ombudsman for Financial Services (OFS)