Self Service Terminal



MBSB Bank proudly announce the launch of our brand new Self Service Terminal available at our branches for the convenience of our valued customers.

Our Self Service Terminal or also known as Cash Recycling Machine (CRM) has the combined functions of an Automated Teller Machine (ATM) and Cash Deposit Machine (CDM). This allows customers to perform a wide range of transactions, for instance, balance inquiries, withdrawals, deposits, financing payments, bill payments and fund transfers.

We are the FIRST Bank (Islamic Bank) in Malaysia to provide the latest swipe technology for our CRM. Our goal is to provide an interactive and efficient user experience where transactions can be done in a simple and personalized way.

Locate Us

Our Self Service Terminal is accessible from 6.00am to 12.00am daily at the following branches:

Central Region MBSB Bank Damansara
Ground Floor, Wisma MBSB,
48, Jalan Dungun,
Damansara Heights,
50490 Kuala Lumpur

MBSB Bank Jalan Sultan Ismail
Ground Floor, Podium Block,
Kenanga International,
Jalan Sultan Ismail,
50250 Kuala Lumpur.
Northern Region MBSB Bank Pulau Pinang
Wisma Penang Garden,
No 42, Jalan Sultan Ahmad Shah,
10050 Pulau Pinang.
Southern Region MBSB Bank Taman Molek
No. 65 & 65A,
Jalan Molek 2/4,
Taman Molek,
81100 Johor Bahru, Johor.

CRMs will be placed in stages at MBSB Bank branches nationwide. Please visit MBSB Bank's website at www.mbsbbank.com for updates on the availability of CRMs at branches nearest to you.

Services & Fees

Current Services Available Fees
Balance Inquiry (Saving & Current Account)
  • MBSB Bank Visa Debit Card-i*
  • MEPS Debit Cards
Free
Cash Withdrawal
  • MBSB Bank Visa Debit Card-i*






  • MEPS Debit Cards
  • Cross Border Cards
 
Free
Except for accounts:
- Basic Saving Account-i (Wise Saver)
- Basic Current Account-i (Non-Fee)
The withdrawal fees are free for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.
RM1.00
RM10.00
Cash Deposit
  • MBSB Bank Visa Debit Card-i*
  • Cardless
Free
Financing Payment (Mortgage & Personal Financing)
  • MBSB Bank Visa Debit Card-i*
  • Cardless
Free
JomPAY (Bill Payment)* Free
Intrabank Fund Transfer (Own & 3rd Party)* Free
Financing Inquiry* Free
PIN Change* Free

Note: *Can only access with MBSB Bank Visa Debit Card-i (Coming Soon)

Other Services (Coming Soon!) Fees
Interbank Fund Transfer
  • IBG
  • Instant Transfer
 
RM0.10
Less than RM5,000.00: Free
More than RM5,000.00: RM0.50
Limit Change
  • Withdrawal limit
  • Intrabank transfer limit
  • Interbank transfer limit
  • POS/online purchase limit
Free
Term deposits (placement) Free
Cheque Book Request RM0.15 per leaf and additional of RM5.00 for courier charges
Statement Request (Current Account) RM10.00 per request
Overseas usage (activation/ deactivation) Free
Update of email address Free
Printing of Mini Statement Free

Contact Us

For customer service and technical support, kindly contact our Customer Service Centre Hotline:

  • +603-20963000 (6.00am to 12.00am daily) or
  • Email: enquiry@mbsbbank.com or complaint@mbsbbank.com.

You may also visit our MBSB Bank branches from Mondays to Fridays (9.00am to 4.30pm)

Frequently Asked Questions (FAQ)

  1. What is the maximum cash that I can withdraw from MBSB Bank’s CRM?

    The cash withdrawal limit is defaulted at RM3,000.00. You may withdraw up to RM5,000.00 per day, and a maximum of RM1,500.00 per withdrawal transaction. The withdrawal limit may differ if you are using other banks’ debit card as the limit is subject to the card’s issuing bank.

  2. How do I change my withdrawal limit?

    You are allowed to change your withdrawal limit by multiples of RM1,000.00 up to RM5,000.00 per day by visiting our branches from 9.00am to 4.30pm (Mondays to Fridays) or you may call the Customer Service Centre at 03-20963000 from 6.00am to 12.00am daily.

    * Change of limit via CRM will be available soon.

  3. Can I use other Bank’s card to perform transaction at MBSB Bank’s CRM?

    As part of MEPS Shared ATM Network, you can use your MBSB Bank or other banks’ debit card to withdraw cash and check account balances via our CRM or at over 11,000 MEPS Shared ATM Network (other banks’ ATMs labelled with MEPS logo) in Malaysia.

  4. Which financing services that I can make payment via MBSB Bank’s CRM?

    You can make financing payment for mortgage and Personal Financing-i services via the CRM. However, the availability of hire purchase payment service will be advised in due course.

  5. How many pieces of currency notes can I insert into the CRM for each cash deposit transaction?

    Our CRM can accept up to 200 pieces of currency notes for each cash deposit transaction, regardless of whether the deposit is to CASA or towards financing payment.

  6. Can I change my MBSB Bank Visa Debit Card-i PIN? How do I set the new PIN at the CRM?*

    Yes, you are allowed to perform PIN change at our CRM. At the main menu screen, select Others and followed by PIN Change button. Then, enter the new PIN followed by new PIN confirmation. Screen will update the new PIN and display whether the new PIN update is successful.

  7. What if I forget my PIN number and entered the wrong PIN a few times?

    Maximum PIN tries are 3 times consecutively. On the consecutive 4th incorrect PIN entered, card status will be automatically blocked “Captured PIN”. The count of PIN verification will be combined between CRM and Internet Banking. For example, 2 wrong PIN attempts at CRM and followed by 1 wrong PIN attempt via Internet Banking if done consecutively will collectively count as 3 times.
    In such circumstances, kindly proceed to any nearest MBSB Bank branch to request for the PIN reissuance.

All fields in the form are required.

I hereby agree and consent MBSB Bank to collect, use and process my personal data for the purpose of addressing my enquiry/ complaint / feedback. *

I acknowledge that I have read and understand MBSB Bank Privacy Notice. *