Self Service Terminal
MBSB Bank proudly announce the launch of our brand new Self Service Terminal available at our branches for the convenience of our valued customers.
Our Self Service Terminal or also known as Cash Recycling Machine (CRM) has the combined functions of an Automated Teller Machine (ATM) and Cash Deposit Machine (CDM). This allows customers to perform a wide range of transactions, for instance, balance inquiries, withdrawals, deposits, financing payments, bill payments and fund transfers.
We are the FIRST Bank (Islamic Bank) in Malaysia to provide the latest swipe technology for our CRM. Our goal is to provide an interactive and efficient user experience where transactions can be done in a simple and personalized way.
Our Self Service Terminal is accessible from 6.00am to 12.00am daily at the following branches:
|Central Region||MBSB Bank Damansara
Ground Floor, Wisma MBSB,
48, Jalan Dungun,
50490 Kuala Lumpur
MBSB Bank Jalan Sultan Ismail
Ground Floor, Podium Block,
Jalan Sultan Ismail,
50250 Kuala Lumpur.
|Northern Region||MBSB Bank Pulau Pinang
Wisma Penang Garden,
No 42, Jalan Sultan Ahmad Shah,
10050 Pulau Pinang.
|Southern Region||MBSB Bank Taman Molek
No. 65 & 65A,
Jalan Molek 2/4,
81100 Johor Bahru, Johor.
CRMs will be placed in stages at MBSB Bank branches nationwide. Please visit MBSB Bank's website at www.mbsbbank.com for updates on the availability of CRMs at branches nearest to you.
Services & Fees
|Current Services Available||Fees|
|Balance Inquiry (Saving & Current Account)
Except for accounts:
- Basic Saving Account-i (Wise Saver)
- Basic Current Account-i (Non-Fee)
The withdrawal fees are free for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.
|Financing Payment (Mortgage & Personal Financing)
|JomPAY (Bill Payment)*||Free|
|Intrabank Fund Transfer (Own & 3rd Party)*||Free|
Note: *Can only access with MBSB Bank Visa Debit Card-i (Coming Soon)
|Other Services (Coming Soon!)||Fees|
|Interbank Fund Transfer
Less than RM5,000.00: Free
More than RM5,000.00: RM0.50
|Term deposits (placement)||Free|
|Cheque Book Request||RM0.15 per leaf and additional of RM5.00 for courier charges|
|Statement Request (Current Account)||RM10.00 per request|
|Overseas usage (activation/ deactivation)||Free|
|Update of email address||Free|
|Printing of Mini Statement||Free|
For customer service and technical support, kindly contact our Customer Service Centre Hotline:
- +603-20963000 (6.00am to 12.00am daily) or
- Email: email@example.com or firstname.lastname@example.org.
You may also visit our MBSB Bank branches from Mondays to Fridays (9.00am to 4.30pm)
Frequently Asked Questions (FAQ)
What is the maximum cash that I can withdraw from MBSB Bank’s CRM?
The cash withdrawal limit is defaulted at RM3,000.00. You may withdraw up to RM5,000.00 per day, and a maximum of RM1,500.00 per withdrawal transaction. The withdrawal limit may differ if you are using other banks’ debit card as the limit is subject to the card’s issuing bank.
How do I change my withdrawal limit?
You are allowed to change your withdrawal limit by multiples of RM1,000.00 up to RM5,000.00 per day by visiting our branches from 9.00am to 4.30pm (Mondays to Fridays) or you may call the Customer Service Centre at 03-20963000 from 6.00am to 12.00am daily.
* Change of limit via CRM will be available soon.
Can I use other Bank’s card to perform transaction at MBSB Bank’s CRM?
As part of MEPS Shared ATM Network, you can use your MBSB Bank or other banks’ debit card to withdraw cash and check account balances via our CRM or at over 11,000 MEPS Shared ATM Network (other banks’ ATMs labelled with MEPS logo) in Malaysia.
Which financing services that I can make payment via MBSB Bank’s CRM?
You can make financing payment for mortgage and Personal Financing-i services via the CRM. However, the availability of hire purchase payment service will be advised in due course.
How many pieces of currency notes can I insert into the CRM for each cash deposit transaction?
Our CRM can accept up to 200 pieces of currency notes for each cash deposit transaction, regardless of whether the deposit is to CASA or towards financing payment.
Can I change my MBSB Bank Visa Debit Card-i PIN? How do I set the new PIN at the CRM?*
Yes, you are allowed to perform PIN change at our CRM. At the main menu screen, select Others and followed by PIN Change button. Then, enter the new PIN followed by new PIN confirmation. Screen will update the new PIN and display whether the new PIN update is successful.
What if I forget my PIN number and entered the wrong PIN a few times?
Maximum PIN tries are 3 times consecutively. On the consecutive 4th incorrect PIN entered, card status will be automatically blocked “Captured PIN”. The count of PIN verification will be combined between CRM and Internet Banking. For example, 2 wrong PIN attempts at CRM and followed by 1 wrong PIN attempt via Internet Banking if done consecutively will collectively count as 3 times.
In such circumstances, kindly proceed to any nearest MBSB Bank branch to request for the PIN reissuance.