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PERKHIDMATAN KEWANGAN

SYARIKAT PEMEGANG KEWANGAN

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FREQUENTLY ASKED QUESTIONS (FAQs) ON ONLINE RESCHEDULING

1. What is online rescheduling and how does it work?

Rescheduling is an offer to reduce your repayment amount by extending the financing tenure in case you face financial constraints.
Just follow the guidelines through our online portal.

2. What are the information required for online rescheduling?

The information needed are as follows:

  1. Name;
  2. Identification Number (NRIC);
  3. Financing Balance, Profit rate, expiry /end date.

3. Is there a reference available to ensure my submission is according to the requirements?

You can proceed with your estimate figures and we will revert to you upon your submission.

4. Am I eligible to apply if I’m a bankrupt?

No, rescheduling is not applicable to a bankrupt, however you may contact us for an alternative solution at our Careline 03-20835000.

5. How long will MBSB Bank take to respond?

We will reply within 24 hours.

6. How do I receive the confirmation of my application status?

You may verify your status by calling our Careline at 03-20835000.

7. Will the online rescheduling be accessible via smartphones and all browsers?
(i.e. Google Chrome ; Mozilla firefox; )

Yes it is accessible via smartphones and other electronic devices.

8. Payment holiday is applicable in specific and exceptional circumstances, such as when customers are effected by natural disasters.

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PENGUMUMAN

Pembukaan Cawangan Baharu di Shah Alam

Please be informed that MBSB Bank will open a new branch in Shah Alam on 20-8-2019 at the following premises:

Alamat : Lot R-01-01 & R-01-02
Emira D’Kayangan, Seksyen 13
40100 Shah Alam, Selangor
Nombor Telefon : 03-55231381
Nombor Fax : 03-55231392
Waktu Urusan : Isnin-Khamis 9.00am - 4.30 pm
Jumaat 9.00am - 12.30pm
2.30pm - 4.00pm
Pengurus Cawangan : Mohd Munif Bin Yahaya

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memberikan perkhidmatan yang lebih baik.

Terima Kasih.

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PENGUMUMAN

Penempatan Semula Cawangan Kuala Terengganu

Adalah dimaklumkan bahawa berkuatkuasa 18-8-2019, MBSB Bank Cawangan Kuala Terengganu di No 1A, Jalan Air Jernih, 20300 Kuala Terengganu, Terengganu akan berpindah ke bangunan baru seperti berikut:

Alamat : 104-A, 104-B
Tingkat Bawah dan Tingkat 1
Jalan Sultan Ismail
20200 Kuala Terengganu
No. Telefon / No. Fax : 09-6227844
Waktu Urusan : Ahad – Rabu 9.00am - 4.30 pm
Khamis 9.00am - 4.00 pm
Pengurus Cawangan (Pemangku) : Mohd Khairol Bin Yaacob

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memberikan perkhidmatan yang lebih baik.

Terima Kasih.

Penempatan Semula Cawangan Alor Setar

Adalah dimaklumkan bahawa berkuatkuasa 19-8-2019, MBSB Bank Cawangan Alor Setar di 1578, Jalan Kota, 05000 Alor Setar, Kedah akan berpindah ke bangunan baru seperti berikut:

Alamat : No. 165 & 166
Kompleks Perniagaan Sultan Abdul Halim Fasa 2
11, Susur Sultan Abdul Hamid
05050 Alor Setar
Kedah
No. Telefon / No. Fax : 04-7314655
Waktu Urusan : Isnin-Khamis 9.00am - 4.30 pm
Jumaat 9.00am - 12.30 pm
2.30pm - 4.00 pm
Pengurus Cawangan : Sharin Bin Khalid

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memberikan perkhidmatan yang lebih baik.

Terima Kasih.

Penempatan Semula Cawangan Johor Bahru

Adalah dimaklumkan bahawa berkuatkuasa 19-8-2019, MBSB Bank Cawangan Johor Bahru di Tingkat 1 & 2, Bangunan KWSP, Jalan Dato’ Dalam, 80000 Johor Bahru, Johor akan berpindah ke bangunan baru seperti berikut:

Alamat : D-1-5, D-2-5, D-3-5 & D-4-5
Pusat Komersial Bayu Tasek
Persiaran Southkey 1
Kota Southkey
80150 Johor Bahru
Johor
No. Telefon / No. Fax : 07-3364707
Waktu Urusan : Isnin - Khamis 9.00am - 4.30 pm
Jumaat 9.00am - 12.30 pm
2.30pm - 4.00 pm
Penolong Pengurus Cawangan (Pemangku) : Mohd Nadhir Bin Mohd Nasir

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memberikan perkhidmatan yang lebih baik.

Terima Kasih.

Penempatan Semula Cawangan Seremban Branch

Adalah dimaklumkan bahawa berkuatkuasa 19-8-2019, MBSB Bank Cawangan Seremban di S-1, Kompleks Negeri, Jalan Dato’ Bandar Tunggal, 70000, Seremban, Negeri Sembilan akan berpindah ke bangunan baru seperti berikut:

Alamat : Lot 11-G & Lot 12-G
11-1 & 12-1
Seremban City Centre, Jalan Pasar
70000 Seremban
Negeri Sembilan
No. Telefon / No. Fax : 06-7638455
Waktu Urusan : Isnin-Khamis 9.00am - 4.30 pm
Jumaat 9.00am - 12.30 pm
2.30pm - 4.00 pm
Pengurus Cawangan(Pemangku) : Ng Heong Moy (Felicia)

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memberikan perkhidmatan yang lebih baik.

Terima Kasih.

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Cawangan-cawangan berikut akan menjalani pengubahsuaian dari 14 Oktober 2019 hingga 25 November 2019:

IPOH

Alamat No. Tel.
No. 45, Persiaran Greenhill,
30450 Ipoh,
Perak.		 05-2545659

MELAKA

Alamat No. Tel.
No. 203 & 204,
Jalan Melaka Raya 1,
Taman Melaka Raya,
75000 Melaka.		 06-2828255

KUANTAN

Alamat No. Tel.
No. A157 & A159, Sri Dagangan,
Jalan Tun Ismail,
25000 Kuantan, Pahang.		 09-5157677

KOTA KINABALU

Alamat No. Tel.
Lot 11 & 12, Ground Floor,
Block C, Lintasjaya Uptownship,
88300 Kota Kinabalu, Sabah.		 088-722500

KUCHING

Alamat No. Tel.
Tingkat Bawah & Satu,
Bangunan Tunku Muhammad Al-Idrus,
439, Jalan Kulas Utara 1,
93400 Kuching, Sarawak.		 082-248240
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Pelanggan Yang Dihormati,

PEMBERITAHUAN PENUTUPAN MBSB BANK CAWANGAN SHAH ALAM

Merujuk kepada perkara di atas, kami ingin memaklumkan bahawa MBSB Bank Cawangan Shah Alam di Seksyen 7, Shah Alam akan menghentikan operasi bermula dari 25 Oktober 2019.

Cawangan baru akan dibuka di Shah Alam mulai 28 Oktober 2019 dan kesemua operasi cawangan dan akaun pelanggan sedia ada akan dipindahkan ke alamat berikut:

Lot R-01-01 & R-01-02.
Emira D’Kayangan,
40100 Shah Alam,
Selangor.

Untuk kemudahan anda, akaun dan kemudahan perbankan anda (termasuk nombor akaun) dengan MBSB Bank adalah tidak berubah dan tiada apa-apa tindakan diperlukan dari pihak anda. Transaksi asas perbankan seperti penambahan dan pengeluaran deposit boleh dilakukan di mana-mana cawangan MBSB Bank.

Bagaimanapun, penutupan Akaun dan pengeluaran Deposit Tempoh-i hanya boleh di lakukan di cawangan baru kami di Shah Alam seperti alamat di atas.

Untuk sebarang pertanyaan dan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan 24 jam kami di talian 03-2096 3000 atau e-melkan segala pertanyaan ke enquiry@mbsbbank.com

Terima kasih di atas sokongan anda yang berterusan dan kami akan sentiasa memastikan anda menerima perkhidmatan yang lebih baik.

Yang benar,

MBSB Bank Berhad (716122-P)

Kad Debit-i Visa

Features and Benefits

Quick and Convenient
  • One card with dual functions, it’s an ATM and Payment card.
  • Enjoy the convenience of paying directly from your account.
  • Cash withdrawal at any VISA Plus and MEPS ATM network worldwide.

Contactless Transaction
  • Simple and fast payment by just tapping your MBSB Bank Visa Debit Card-i on Contactless reader machine.
  • Maximum of RM250 per transaction, cumulative total of RM750 per day and 3 consecutive transactions per day.

Purchase (Point-Of-Sales transaction)
  • You can shop using your MBSB Bank Visa Debit Card-i at any outlet that accepts MyDebit or VISA nationwide/worldwide.
  • Pay with your MBSB Bank Visa Debit Card-i and the amount spent will be deducted from your linked Savings / Current Account-i.
  • Sign on the transaction slip / key in your PIN for verification.

Card-Not-Present Transaction
  • CNP transactions include online transactions, mail order and telephone order transactions.
  • Call our Call Centre at +603-20963000 for one time activation. Alternatively you may also activate your card at any nearest MBSB Bank branch.

Overseas Transaction
  • Call our Call Centre at +603-20963000 for Overseas Purchase & Cash Withdrawal activation. Alternatively you may also activate your card at any nearest MBSB Bank branch.


Security and Fraud Transaction
  • Receive instant SMS alerts on your MBSB Bank Visa Debit Card-i transactions to help you monitor your account activity and safeguard yourself against unauthorized transactions.
  • These SMS alerts are sent at no extra cost to you.

Eligibility

Who Can Apply

MBSB Bank Savings / Current Account-i accountholders aged 18 years and above.

  • Individual
  • Joint account with signing condition “Either One to sign”.
  • Sole Proprietor
How to Apply
  • Just walk in to any nearest MBSB Bank Branch to open any of our Savings / Current Account-i and you will be issued with the MBSB Bank Visa Debit Card-i instantly
  • For existing account holders walk in to any nearest MBSB Bank Branch and bring along your card and identification document.
Documents Required
  • MyKad / Army / Navy / Police Identification document.
  • Valid passport (only for non-Malaysians)

Fees and Charges

Type of Charges Charge
Annual fee
  • First year
  • Subsequent year
  
  • WAIVED
  • RM8
    (For Debit Card tied to Basic Savings Account-i or Basic Current Account-i, Card Annual Fee is waived)
Card Replacement Fee due to
  • Lost / Stolen / Damaged / Forgotten pin
  • Faulty chip / Renewal of Card
  • Fraud transaction or card information compromised
  • RM12
  • WAIVED
  • WAIVED
Sales Draft Retrieval Fee
  • RM10.00 per copy
Overseas Transaction Conversion Fee
  • Where the customer uses the Card outside Malaysia, the transaction incurred will be converted to Ringgit Malaysia where the exchange rate is determined by VISA International at the date it is processed by VISA International plus 1% foreign exchange spread (previously known as administration cost).
Withdrawal Fee
  • Via MBSB Bank ATM




  • MEPS ATM Network in Malaysia
  • MEPS Foreign Islamic Bank
    (i.e. Kuwait Finance House, Al Rajhi Bank)
  • MEPS Local Incorporated Foreign Bank (LIFB)
  • VISA Plus network
  • ATM Regional Link
    • NETS ATM @ Singapore
    • ARTA JASA / RINTIS ATM @ Indonesia
    • ITMX ATM @ Thailand
    • KFTC ATM @ Korea
    • BNET ATM @ Vietnam

  • WAIVED
    (Exception for Basic Current Account-i Non Fee whereby the withdrawal fees are free for first eight (8) transactions. Transaction from 9th onwards, RM0.50 fee will be imposed per transaction.)
  • RM1.00 per withdrawal
  • RM1.00 per withdrawal
  • RM1.00 per withdrawal
  • RM12.00 per withdrawal
  • RM10.00 per withdrawal
Balance Enquiry Fee
  • Via MBSB Bank ATM
  • Via Others bank
  
  • WAIVED
  • WAIVED
Interbank GIRO (IBG)
  • RM0.30 per transaction
Instant Transfer (IBFT)
  • If Transaction amount
    • Less or equal RM5000
    • More than RM5000


  • WAIVED
  • RM0.50 per transaction
Statement Request
  • Individual and SME
  • Non SME
  
  • RM10.00 per request
    (regardless of no pages)
  • RM20.00 per request
    (Maximum 10 pages, subsequent page charge is at RM1.00 per page)

Other Information

Product Disclosure Sheet
Frequently Asked Questions (FAQ)
Terms and Conditions
Flyer
Visa Debit Card-i Application / Maintenance Form
Cardmember Dispute Form
Visa Debit Card-i Security Guide

Perbankan Pengguna

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